efc
July 9th, 2004, 05:45 AM
I have recommended many items from Tiger Direct (TD) over the past few months. TD has frequent sales of good equipment at good prices.
Back in February, I purchased a barebone computer from TD. The ad was misleading. The motherboard had a built-in cpu described as a VIA 1.2 Giga Pro. It turned out to be a processor with a front-side bus speed of 133MHz that could not be adjusted. That meant that the actual processor speed was 133MHz not the 1.2 GB expected. The rest of the package included a good quality Chiefton case and a good quality PS.
This like many promotions from TD included a rebate (paperwork not in front of me but rebate was approximately $52.99). Syntax did not honor the rebate. The reason was that I did not provide them with the sn barcode for the motherboard. The form and the instructions included pictures. The picture of the barcode that I supplied was the same as the one called for on the rebate form. They were actually looking for a barcode that looked entirely different from the one sent. The service center said that they had rejected many for the same reason. There was no doubt that these submissions were for the item secified in the rebate offer. It was just a way to avoid a payout.
At this point, I have contacted everyone that could resolve this if there were any desire to do so. TD support has been polite yet they have not resolved this, nor have they kept me informed, as promised.
I do not think this will ever be resolved. Recommend caution in doing business with TD. The rebate was from Syntax, but I paid my money to TD and believe they have a responsibility to help me get the money comming to me.
Pity, they had another system that I considered buying today.
Back in February, I purchased a barebone computer from TD. The ad was misleading. The motherboard had a built-in cpu described as a VIA 1.2 Giga Pro. It turned out to be a processor with a front-side bus speed of 133MHz that could not be adjusted. That meant that the actual processor speed was 133MHz not the 1.2 GB expected. The rest of the package included a good quality Chiefton case and a good quality PS.
This like many promotions from TD included a rebate (paperwork not in front of me but rebate was approximately $52.99). Syntax did not honor the rebate. The reason was that I did not provide them with the sn barcode for the motherboard. The form and the instructions included pictures. The picture of the barcode that I supplied was the same as the one called for on the rebate form. They were actually looking for a barcode that looked entirely different from the one sent. The service center said that they had rejected many for the same reason. There was no doubt that these submissions were for the item secified in the rebate offer. It was just a way to avoid a payout.
At this point, I have contacted everyone that could resolve this if there were any desire to do so. TD support has been polite yet they have not resolved this, nor have they kept me informed, as promised.
I do not think this will ever be resolved. Recommend caution in doing business with TD. The rebate was from Syntax, but I paid my money to TD and believe they have a responsibility to help me get the money comming to me.
Pity, they had another system that I considered buying today.