I can't install Service Pack 2.

[veronica]

I tried it many times. It always says failed. I got all the previous updates. My PC

is less than 2 years old. I have Windows XP SP1 home edition. I have a Gateway

300S. 2.1 GHZ Celeron processer. 512MB 266MHZ PC2100 DDR SDRAMM memory.

40 GB Hard Drive. Any suggestions?

Thanks

[FastGame]

Hi veronica, if your trying to update online @M$ and you have a firewall (Sygate, Zone Alarm) try turning it off.

If your trying to update from the SP2 CD then I don't have an answer :o

[phishhead]

or download the network version. its like a 230 meg download. ands its packaged into 1 exe file.

[FastGame]

or download the network version. its like a 230 meg download. ands its packaged into 1 exe file.
Good one phish ;) dial-upers like myself always forget about those 230mb solutions :p

[phishhead]

ouch...anymore salt on that wound FG ;)

[veronica]

Hi veronica, if your trying to update online @M$ and you have a firewall (Sygate, Zone Alarm) try turning it off.

If your trying to update from the SP2 CD then I don't have an answer :oI turned off my firewall. I tried to update online at Microsoft. It said "Update failed", again.

Thanks anyway FastGame and PhishHead.

Anyone else have any ideas? Thanks

[Rex Mundi]

Does it say anything else besides 'update failed'? Perhaps you should scan your computer for ad/spyware using ad-aware SE. Maybe a screenshot of the problem would be cool.

[Conan]

or download the network version. its like a 230 meg download. ands its packaged into 1 exe file.

Did you try this?

http://www.microsoft.com/downloads/details.aspx?FamilyID=049c9dbe-3b8e-4f30-8245-9e368d3cdb5a&displaylang=en

[veronica]

Did you try this?

http://www.microsoft.com/downloads/details.aspx?FamilyID=049c9dbe-3b8e-4f30-8245-9e368d3cdb5a&displaylang=en
I tried the SP2 network download. This is the error message I got:

[veronica]

I tried the SP2 network download. This is the error message I got:You will probably have to view this in FULL SCREEN [press F11] to be able to read it. Thank you all for helping. Any suggestions? Thanks

[veronica]

I tried the SP2 network download. This is the error message I got:I ran my anti-virus and Spybot just before I tried installing this.

[zipp51]

Hi Veronica.The only other thing is that I can think of is to unplug any USB peripherals and disable any NIC cards built in ones too.Then try the CD if you have it.Also,you might want to check on the Gateway support site for a patch or bios upgrade pertaining to SP2. :D

[FastGame]

Veronica if you go here http://support.microsoft.com/kb/327101 and do what it says it should work.

If it doesn't :nervous: you could put your XP CD in and then go to Start>Run and type in SFC /scannow and let it replace the system files.

[veronica]

Veronica if you go here http://support.microsoft.com/kb/327101 and do what it says it should work.

If it doesn't :nervous: you could put your XP CD in and then go to Start>Run and type in SFC /scannow and let it replace the system files.I did both of these things. I still get the same error message. Thank you all for trying. Anyone have any advice? Thanks

[phishhead]

thats what I was gonna suggest FG. Then if you have the sp1 on cd then run that. Then go to c:\windows\temp and C:\temp <<<if you have this... and del the contents of the folders.

Then RT click on the internet explorer and go to properties. click on the delete cookies, delete files, and clear history buttons. Then go to the security tab and click on the internet icon and change the slider to none, click ok.

Next go to start>>>run and type msconfig and click on the startup tab. From there uncheck everything. This will shutdown anything that starts on boot up. Windows will ask you to reboot when you get to windows you'll get a pop up about you're doing a manual blah.blah....just put a check in the box and click ok.

Next empty recycle bin.

turn off firewall and antivirus.

and get online and try to do a windows update. If it fails try to download the 266meg :( network file here (http://download.microsoft.com/download/1/6/5/165b076b-aaa9-443d-84f0-73cf11fdcdf8/WindowsXP-KB835935-SP2-ENU.exe) . If you can download it try and run the Sp2 file and see if it will install. If it doesn't I'm at a loss. Unless you want to reformat and reinstall. Or use the recovery cd that comes with most store bought Pc's.

[veronica]

thats what I was gonna suggest FG. Then if you have the sp1 on cd then run that. Then go to c:\windows\temp and C:\temp <<<if you have this... and del the contents of the folders.

Then RT click on the internet explorer and go to properties. click on the delete cookies, delete files, and clear history buttons. Then go to the security tab and click on the internet icon and change the slider to none, click ok.

Next go to start>>>run and type msconfig and click on the startup tab. From there uncheck everything. This will shutdown anything that starts on boot up. Windows will ask you to reboot when you get to windows you'll get a pop up about you're doing a manual blah.blah....just put a check in the box and click ok.

Next empty recycle bin.

turn off firewall and antivirus.

and get online and try to do a windows update. If it fails try to download the 266meg :( network file here (http://download.microsoft.com/download/1/6/5/165b076b-aaa9-443d-84f0-73cf11fdcdf8/WindowsXP-KB835935-SP2-ENU.exe) . [1]

If you can download it try and run the Sp2 file and see if it will install. If it doesn't I'm at a loss. Unless you want to reformat and reinstall. Or use the recovery cd that comes with most store bought Pc's. [1] I already downloaded the 274MB SP2 network update when fast game said to. It just will not install.

I do not want to do a reformat. I would lose a lot of files. Could I just do the 'REPAIR' function with the recovery CD and not lose files?

Thank you

[Conan]

I do not want to do a reformat. I would lose a lot of files. Could I just do the 'REPAIR' function with the recovery CD and not lose files?

Thank you

Yes you can do that.

[veronica]

Yes you can do that.Thank you :)

[Rex Mundi]

Doesnt 'repair' format the windows partition (drive c ) and copy an original working copy of windows back on it? Better have your files on another partition when you try this Veronica.

[Conan]

Doesnt 'repair' format the windows partition (drive c ) and copy an original working copy of windows back on it? Better have your files on another partition when you try this Veronica.

No repair doesn't format. All previously installed programs will still be there afterwards. I did a "repair" install once when I changed motherboards (they were both the same chipset however).

[coathanger007]

Veronica, are you using logonui or bootxp? Both create backups of the default ntoskrnl.exe and can be recovered by using the program itself.

If you're using logonui, follow these instructions:
http://www.belchfire.net/~userxp/fixproblems.htm

Hope this works.

[Rex Mundi]

No repair doesn't format. All previously installed programs will still be there afterwards. I did a "repair" install once when I changed motherboards (they were both the same chipset however).

I guess that depends from what manufactor the computer was shipped from (eg Dell or HP or Toshiba). My dad once did a repair using a recovery CD and he had to reboot with the cd in the drive and before the process could initiate there was a warning message that the drive would be formatted and windows would be restored to how it was just when he got the notebook.

[veronica]

Veronica, are you using logonui or bootxp? Both create backups of the default ntoskrnl.exe and can be recovered by using the program itself.

If you're using logonui, follow these instructions:
http://www.belchfire.net/~userxp/fixproblems.htm (http://www.belchfire.net/%7Euserxp/fixproblems.htm)

Hope this works.I changed the bootscreen previously. I had the software to do it at one time. It was gone after a previous reformat. I uninstalled 'Logon Loader' before I tried Installing SP2. It still did not install. Advice?

Thank you all.

[coathanger007]

If you reformatted the Hard disk and reinstalled Windows then you should have the default ntoskrnl.exe already. This is clearly not the case. Are you sure you formatted the Windows drive and didn't reinstall a bootscreen modifying app? Logon Loader only changes the logon screen not the bootscreen. It has nothing to do with ntoskrnl.exe. Only concrned with logonui and bootxp unless there are others out there that I'm not aware of.

Did you try the link I gave?

[veronica]

Veronica, are you using logonui or bootxp? Both create backups of the default ntoskrnl.exe and can be recovered by using the program itself.

If you're using logonui, follow these instructions:
http://www.belchfire.net/~userxp/fixproblems.htm (http://www.belchfire.net/%7Euserxp/fixproblems.htm)

Hope this works.At one time I had logon boot randomizer. It

created a 2nd way to boot with the custom screen and left the original boot
screen. I reinstalled and reformatted about 6 months ago. It eliminated

logon boot randomizer and the original way to boot up. It left the custom

boot screen. I did not reinstall logon boot randomizer. Maybe I should install

'logon boot randomizer'. Maybe it will put back the file I am missing. What do

you think? I have NTFS, not FAT 32. JMO

[veronica]

If you reformatted the Hard disk and reinstalled Windows then you should have the default ntoskrnl.exe already. This is clearly not the case. Are you sure you formatted the Windows drive and didn't reinstall a bootscreen modifying app? Logon Loader only changes the logon screen not the bootscreen. It has nothing to do with ntoskrnl.exe. Only concrned with logonui and bootxp unless there are others out there that I'm not aware of.

Did you try the link I gave?I looked at the link you provided. It does not apply because I only have 1 way to boot up. Thank you for your help.

[coathanger007]

Nope. We obviously have different definitions of reformat. My definition (the official one) is where everything on the hard disk is wiped out. That includes the modified bootscreen.
Don't reinstall logon randomizer as it will create a backup of your current modified ntoskrnl.exe which you don't want. Just follow the instructions in the link I gave you. That should fix it...I hope.

[coathanger007]

Veronica, I don't think you used the recovery console method in the link. That should fix it.

[veronica]

Veronica, I don't think you used the recovery console method in the link. That should fix it.It says for advanced users. I

am afraid to try it. I am just going to let it be the way it is. I will install SP2

after the next time I reinstall Windows XP with the disc the computer

company gave me with my computer. Thank you for all your help. I have

other problems and may be reinstalling Windows XP sooner than I

thought.

[coathanger007]

It's easy. Just follow these steps:
1. Insert the Windows XP CD into the CD-ROM drive.
2. Click Start, and then click Run.
3. In the Open box, type d:\i386\winnt32.exe /cmdcons where d is the drive letter for the CD-ROM drive.
4. A Windows Setup Dialog Box appears. The Windows Setup Dialog Box describes the Recovery Console option. To confirm the installation, click Yes.
5. Restart the computer. The next time that you start your computer, "Microsoft Windows Recovery Console" appears on the startup menu

Logon to recovery console then type:
ren c:\boot.ini c:\bootno.ini
Reboot.
You will see a warning about missing boot.ini, but windows will use the default ntoskrnl.exe file located at system32 folder to boot the PC.

[veronica]

It's easy. Just follow these steps:
1. Insert the Windows XP CD into the CD-ROM drive.
2. Click Start, and then click Run.
3. In the Open box, type d:\i386\winnt32.exe /cmdcons where d is the drive letter for the CD-ROM drive.
4. A Windows Setup Dialog Box appears. The Windows Setup Dialog Box describes the Recovery Console option. To confirm the installation, click Yes.
5. Restart the computer. The next time that you start your computer, "Microsoft Windows Recovery Console" appears on the startup menu

Logon to recovery console then type:
ren c:\boot.ini c:\bootno.ini
Reboot.
You will see a warning about missing boot.ini, but windows will use the default ntoskrnl.exe file located at system32 folder to boot the PC.I tried this. It either would not take my administrative password or my administrative password is not what I sign on with. Anyone know what I can do?
Thank you

[coathanger007]

You mean you can't access recovery console? That's is so strange I don't even know the answer :D Anyone else know?

[veronica]

It's easy. Just follow these steps:
1. Insert the Windows XP CD into the CD-ROM drive.
2. Click Start, and then click Run.
3. In the Open box, type d:\i386\winnt32.exe /cmdcons where d is the drive letter for the CD-ROM drive.
4. A Windows Setup Dialog Box appears. The Windows Setup Dialog Box describes the Recovery Console option. To confirm the installation, click Yes.
5. Restart the computer. The next time that you start your computer, "Microsoft Windows Recovery Console" appears on the startup menu

[A]

Logon to recovery console then type:
ren c:\boot.ini c:\bootno.ini
Reboot.
You will see a warning about missing boot.ini, but windows will use the default ntoskrnl.exe file located at system32 folder to boot the PC.
[A] This is as far as I got. Is there any way I can find out my administrative password, if it is not the password I sign in with? Is there any way I can change it or delete it?

Thanks

[Rex Mundi]

You mean you dont remember the admin password you set? Then how do you log into windows? In the recovery console it asks for a password, thats true. It should be the same one you use to log into windows, unless you have 2 admin profiles... :confused:

[veronica]

You mean you dont remember the admin password you set? Then how do you log into windows? In the recovery console it asks for a password, thats true. It should be the same one you use to log into windows, unless you have 2 admin profiles... :confused:I use a password every day to

log into Windows. I used it for the recovery console. The recovery console

said "wrong password". I do not have 2 administrative passwords, to my

knowledge. Thanks for the replies.

Any advice? Thanks

:confused:

[FastGame]

How about if it ask for password you don't put anything in and just press enter ?

[rik]

Fastgame poses a great question. I've had customers that were able to get past that just by hitting the "enter" key with no password input.

[veronica]

I pressed ENTER. It went without the password.


"Quote "Microsoft Windows Recovery Console" appears on the startup menu
Logon to recovery console then type:
ren c:\boot.ini c:\bootno.ini
Reboot." <<< This is where it stopped. How do you reboot it in the recovery console? >>>

Thanks for the replies.

[Rex Mundi]

Type 'exit'. It is that simple

[veronica]

I typed

ren c:\boot.ini c:\bootno.ini exit

Then I pressed Enter. It said not a valid command. I then typed

ren c:\boot.ini c:\bootno.ini

It said not a valid command.
Then I typed
Exit

It did not do what coathanger said it would.
All advice welcomed.
Thanks for the replies.

[coathanger007]

Umm...Veronica, what exactly did it do?

[veronica]

Umm...Veronica, what exactly did it do?It just booted up as usual. I did not get a warning. It did not install the file from the CD.
All advice welcomed.
Thank you all for replying.

[Conan]

Save your important files and reformat. :p

[Rex Mundi]

After having checked the attachment you posted, i would recommed the same as Conan said. Having a corrupt windows kernel is no good.