display error

[phishhead]

hey guys I have a customer that when he right clicks to go into display properties he gets runtime error:abnormal program terminations in c:\windows\explorer.exe if he tries to get into it by control panel gets same error but it is in rundll32.exe...updated to IE6.0 thinking it is a IE problem did all winupdates...same error...this is the kicker boot to safe mode can configure display properties fine. any takers on this one. gonna try the vid driver.

[Reverend]

couple of things to start with phish
Run System File Checker.
Have you run a virus scan?

[phishhead]

tried sfc doesn't exist in win ME did not check for viruses cust had it reimaged then we installed our software and now its hosed.

[Reverend]

Didn't know it was ME.
If he's re-imaged it i presume you can't run system restore?

[phishhead]

you got it and my teir II tech escalated the case to me to fix....bastard:mad: guess I'll be at microsoft.com for awhile.

[Reverend]

The only other solutions i can think of at the moment are,try other vid card and monitor drivers.
And make sure the monitor refresh rate is not set too high.

[egghead]

in safe mode
delete the display driver
reboot
reinstall display driver
if you havent done it already

[phishhead]

installed the 30.82 cust has tnt2 pro 16meg card...no dice same crap...:mad: I'm about to hose this guy and tell him its a M$ thing and to call their help desk