Help!!!!!!!!!!

[lynchknot]

ATT broadband just left and they could not get my PC to pull an IP. So It's in my hands now. Can someone help please?

[egghead]

please post all info lynch

we'll do our best for you

what type of connection etc

[lynchknot]

er...........ATT cable broadband. Motorola "surfboard" cable modem.

[egghead]

check these settings

goto control panel
network connections
right click "local area connections"
select properties


make sure tcp/ip is installed
select internet protocal properties
make sure everything is set to automatic

next
goto start run
type cmd
in the dos box type ipconfig
see if you get any info

type ipconfig/release

next
type ipconfig/renew

you should see an ip for att

if not
goto device manager and make sure your ethernet card is installed

give update for more info

[lynchknot]

It says "local area connection 7 - cannot find file specified" Here's 'SS

http://lynchk.netfirms.com/screenshots/help2.jpg

http://lynchk.netfirms.com/screenshots/help.jpg

[egghead]

whats the model number of the modem

im getting all sorts of crap so i need the model number

one more thing to try

open ie
tools/internet options
connections/setup

use the wizard to setup your connection

then repeat the above steps
remember to right click you lan connection and select properties

[egghead]

btw
i dont have the "ppp adapter msn" in your picture help2.jpg

try getting rid of that and later if you need it you could get it installed

[lynchknot]

SB4200 Surfboard
i don't know what "ppp adapter msn" is.
maybe my dial-up connection?

[lynchknot]

Why are all the modem lights on showing "online" "activity is flashing, send is on, receive is on, standby is off.

[egghead]

lynchnot

if you have a firewall installed
uninstall it for now along with any pop-up blocker

these will only complicate the problems

[lynchknot]

ok i uninstalled sygate, re-booted - now what? Is it supposed to be on? Is there something to click? I don't get it.

[egghead]

you have to goto startmenu run
type cmd
type ipconfig/release
enter
type ipconfig/renew
enter

you should have a Connection-specific DNS Suffix
if its blank then you are not comunicating with the internet

reset the modem and reboot the computer

[lynchknot]

*sigh* already been released
cannot find file

can't even count how many times I unplugged re-booted

[lynchknot]

:(

[Tinker]

Hey lynchknot, glad to see that you got your cable :D , sorry :( to see that you are having trouble. I had the something happen in that when the cable guy came and hooked it up he could not get it working so it was up to me to do so.

Have a look (http://support.microsoft.com/default.aspx?scid=kb;en-us;314067) at this and let us know what you find out. As well it looks like you are using ether net connection, have you tried the USB to see if it will work?

[lynchknot]

Tried everything :(

[egghead]

hi lynchknot

techzonez went down for a long time

try this

goto control panel
device manager
delete all your network adapters
you will be using you ethernet for the hookup

open ie/tools/internet options/connections
remove all internet connections that may be their

restart your computer

windows should install your ethernet card
goto network connections and right click local area connections
select properties

make sure tcp/ip is installed
goto
start/run/cmd

type ipconfig/release
type ipconfig/renew

you should be goog to go

lynchknot

could you give me some details in your att manual
1 are you on a proxy?

is your ip config set to automatic?
do you have to register your modem at a special website like adsl?

any info from the manual about windows setup config for att would be helpful

[lynchknot]

could you give me some details in your att manual
1 are you on a proxy? - I DON'T THINK SO

is your ip config set to automatic? - I BELIEVE SO

do you have to register your modem at a special website like adsl? - AFTER CONNECTION THERE IS AN ACTIVATION GUIDE AND CD. ADSL? - THIS IS CABLE. I THOUGHT DSL IS TELE.






Results: http://lynchk.netfirms.com/screenshots/connect2.JPG

[egghead]

Originally posted by lynchknot

do you have to register your modem at a special website like adsl? - AFTER CONNECTION THERE IS AN ACTIVATION GUIDE AND CD. ADSL? - THIS IS CABLE. I THOUGHT DSL IS TELE.






Results: http://lynchk.netfirms.com/screenshots/connect2.JPG

my brother has both and they are setup the same but adsl has to go to a website to register your network card
dsl is telephone and dedicated to your connection
cable is shared with your neighbours

did you try my recommendations?

are you on the same computer to access techzonez now?
i hope this is a second computer

egghead

[lynchknot]

Yes, I did everything you said - several times - and so did the tech. I only have one computer and a webtv (which I never use anymore - unless the PC is down.)

I'm accessing techzonez with the PC on dial-up. I haven't discontinued MSN yet.

[egghead]

right click local area 5
select properties
tell me what you see

[lynchknot]

This is what I see:

http://lynchk.netfirms.com/screenshots/1.jpg

[egghead]

great!

uninstall everything that is there

post when you've done that for an update

[lynchknot]

How can I uninstall everything and get back - doesn't it effect dial-up too? - or do I need to use the webtv? What do you mean? uncheck or uninstall?

[egghead]

these settings should only be for your realtech

i want you to get rid of everything except the tcp/ip
when you've done this check your tcp/ip properties and set everything tp automatic

restart your computer and do run/cmd
type only
ipconfig
you should have a working cable ip

[lynchknot]

Still nothing but "0"


http://lynchk.netfirms.com/screenshots/ip.JPG

[phishhead]

not sure if this was mentioned but you said that you have rebooted plenty of times but have you turned the modem off and back on.

[egghead]

ipconfig/renew

in your local area connection 5
you must only have tcp/ip
everything else must be uninstalled

check your cables

maybe get webtv running so we can dedicate this pc to highspeed

[lynchknot]

yes, I unplugged the power and plug from the back of both.

[lynchknot]

ipconfig/renew="the system cannot find the file specified"

everything is uninstalled.

[phishhead]

reason I'm asking I built a new pc for a buddy and plugged in everything and could not get on the net...rebooted no dice..finally rebooted the cable modem rebooted the pc and voila you got NET

[phishhead]

do you have an extra NIC to toss in there maybe a bad NIC

[lynchknot]

I have no idea what a NIC even looks like. This is my first computer ever and it's only 9 months old.

Status shows "connected" at 100Mbps - it just won't pull an IP.

[egghead]

do you have systemworks installed?
i got ythis from a thread with the exact same prob you have
here is his solution


Guess what everybody...
I had Systemworks installed, and everytime I tried to view my stats on Antivirus, it gave me an "not valid windows image" error. I guess somehow, the files got corrupted.

So I completely uninstalled Systemworks, and voila!! Everything went back to normal. Don't know what it is...if somebody knows about this particular software conflict...let me know.

Thanks for everybody's help!


now here is the complete threadwith the problem
i hope it gives you idea's
http://www.computing.net/windowsxp/wwwboard/forum/34264.html

im still looking

[phishhead]

The NIC is where you connect your broad band from the cable modem to the back of your pc...not the phone modem...looks the same but the NIC connector is alittle bigger than the phone plug.

[lynchknot]

well........I know that - besides, I would be hard pressed to try to plug it into the phone modem! :p
BTW - it lights up too.

Does it just slide out of the back?

[egghead]

everyone
log into this

http://www.webcityusa.com/chat.html

just your name
no email required

realtime java chat applet

might help us diagnose lynch's prob better

[Conan]

LAN 5? I think there should only be one LAN present in Network Connections.

[Stripe]

lynchknot -

do the simple thing if you haven't already...

power down the pc...
unplug the cable modem...
wait a few seconds...
plug in the cable modem...
wait till all the lights come on...
power on the pc...

I have to do this when I am flipping my pc's around. if i power on the pc before the cable modem is ready, the computer won't resolve the ip address.

[lynchknot]

For those of you who were at chat - I lost the connection and cannot get back. My PC is all screwed up after re-booting - 4 bit color and low resolution and it can't be changed - the slider doesn't work and the color only offers 4 bit. i also have flicker from hell and the option to chance refresh rate is gone.

[egghead]

system restore

[Big Booger]

Lynch,
I had a surfboard modem in the states when I was on cable access. I remember I was on Charter's Pipeline service. I had the worst time trying to get it to work.

For your reference, this is what a typical NIC looks like:
http://images.smalldog.com/hw/asante_pci_nic.jpg

Now, some things I would try, make sure the modem is connected to the cable in your home, with factory connectors. I tried to connect my modem up using a homebrew connector and for the life of me it would not send the IP to the PC.. The cable guy came out, installed a new factory cable with factory connectors, did a line test and everything worked great. He also said not to use any cable line splitters.. because that might impair the ability of the modem to function properly..
But he did say if you absolutely had to split it, then to use a line amplifier, I picked one up for 12 or 13 bucks..

Now if that is not the issue, and you still can't get the IP, have you tried resetting the modem? I think there is a button on the back that you push with a pin or something... it is very small.. My router and DSL modem both have one. Another thing, you might try is to call AT&T and make sure they have the right MAC address for your modem and make sure your service is connected.. maybe they forgot to set up your account... I know charter had screwed mine up so I called and double checked, before the cable guy came out...

I think AT&T must have poor service to come out, deliver the modem, but not get it functioning, and telling you it is your problem.. I would complain to them, telling them your PC works fine, you can connect fine on dialup and that they need to come out for a service call..
Keep at it though, I am sure you will figure it out.
Last thing, can you post a screenshot of your modem configuration page?
You usually get there by typing the default IP address of the modem, for me, it is 192.168.0.1, this is not the IP address that you show to the world, it is the modem's configuration IP. It lets you adjust some settings and stuff inside the modem.
Check your modem manual for that information. Here is more information about the configuration screen:
http://www.webmonky.myby.co.uk/config.htm

You might want to check the logs within that configuration page to see if something is wrong.
BB

[zipp51]

Hey Lynch,did you try the scannow /sfc? I posted on the other forum to be sure to put a space after scannow ,then/sfc.Hope that works for you.

[lynchknot]

The modem works. The installer tried her own laptop and got an IP right away.

There is no manual for this - there is a CD.

I have no cable tv so no problem there.

Everything checks out properly - just won't pull an IP.

[egghead]

disconnect from internet
ipconfig /release *
turn off computer
reset your cable modem
turn on modem wait 2 mins
start your computer
ipconfig /all
look for your dns suffix

dont go online until you quit

let me know what happened

i heard this works

[lynchknot]

ok i did all that - there is even a reset hole in the back of the modem. this is the latest SS - still no IP

http://lynchk.netfirms.com/screenshots/9.JPG

[egghead]

you should have a dns suffix

no att tech support yet?

[egghead]

read this lynchknot

http://www.microsoft.com/windowsxp/pro/using/howto/networking/autoconfig.asp

[egghead]

download this and select your nic

http://www.nat32.com/wntipcfg.exe

[lynchknot]

They said they will be here tomorrow

[lynchknot]

ok i downloaded that. The first error said "Error could not enable DHCP flag" I click ok and this second error appeared " Fatal error Inconsistent registry contents"

[egghead]

it works fine for me

im doing searches and have found alot of people having problems using the work server and going home and they cant use there home connections

sygate ofiice lets you use multiple internet connection types but im still searching

this is where im at

[lynchknot]

Thanks egghead, I don't know what that thing is that I downloaded - but it works for you huh? What is keeping it from working in my machine?

[Big Booger]

The only other thing I can think of is that you need to move your NIC to another slot. Perhaps it could be causing a IRQ error...
Another thing, you have LAN 5, so where is LAN 1-4?
I am sure if you did a clean install, this would solve the problem.. though you'd have to do some backing up of files and settings..

I cannot believe you didn't get a manual... what kind of company delivers an item and tells you to figure it out without the manual. I would ask them to bring you a manual as well. When I got my cable modem, it came with about 3 booklets, and a quick start guide..
Can you not get connected to the modem's configuration using the IP?
Try this, open IE, click on tools, internet options, select connection tab, then check the box to NEVER dial your default connection.
Then close IE and reopen it.
Then type this address:
http://192.168.100.1/

Tell me if you can get into your configuration screen for your modem.
BB

[egghead]

exactly

this was the old winipcfg in win9x

only this ones for xp and nt

make sure you chose your nic card in the drop down box

something is messed with your connection and if want to get online i would re-install xp not repair

with a fresh install of xp you should be in highspeed heaven

knock on wood


something is clashing and i think its msn autoconfig

any at&t workers want to take a shot at it?

[lynchknot]

they give you a quick reference guide and troubleshooter and the CD contains the manual.

never dial out was already checked

I get a page not found

unable to find server.

I also have a thick book "ATT broadband Internet Activation Guide and CD - but they said that was for after I get connected

with the dial-up connected i get connection refused with that url

[egghead]

lynchknot can you disable your dial-up
turn off the computer
reset the cable modem
wait for the modem to initialize
boot up the computer and do ipconfig and see if you have a dns suffix

i think by disabling msn dialup networking you lan can access the network and get assighned a server with your modem

get a pop while your at it!

lol!

thi8s is what the web is suggesting to me

[Big Booger]

I would reformat my HDD. I would physically remove the Dialup modem. I would then try it. If it still does not work, move your NIC into a different slot, though I think it should work. Egghead seems to be on the right trail in regards to MSN taking over and not letting your cable modem do its job.
BB

[lynchknot]

When the ATT tech was here, I asked her "don't you need to at least unplug the phone cord"? - she said no.

I will try again Egghead. I will re-install Windows tomorrow if the tech cannot get it connected.

I thought broadband will give you some dial-up as a back-up for a certain amount of hrs.

BB, i'm not sure if the card can be moved. It doesn't look like there is anywhere else the plug can go.

[Big Booger]

To move the NIC, you have to open the case. On the very back of the case you will see the NIC, your Dialup modem, etc... You might need to move the NIC into another PCI slot, they are usually white slots about 4-6 inches long, and about a half inch thick. There should be 2-7 slots on your motherboard for PCI peripherals.. Just move it from one slot to another. Make sure that your ethernet cable is disconnected before moving it.

I think however that a reformat will most likely fix this, though I don't know why in the hell it doesn't work now. I have a 56K modem and a broadband modem and they work fine in my PC.
BB

[Conan]

I would do a reformat now before the Tech Support people come, you've got 7 LAN Connections!?:eek:

[lynchknot]

WOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!:D

[phishhead]

so did you reformat and now have blazing internet:cool:

[egghead]

did yo u go back to webtv?

hehe

[lynchknot]

'Well, I did not do a clean install, I updated. Do I need to install SP1? Is this speed normal?

http://lynchk.netfirms.com/screenshots/speedddd.jpg

[phishhead]

well its hell of alot faster than dial up right!;)

[lynchknot]

eeeeeeeeeeeeeeeeeeeeoooooooooooooooooooooooowwwwwwwwwwwwwwwwwwwwwwwwwww!!!!!!!!!!!!!!!!!!!!!
I'm sorry, did I miss something while I blinked! :p

[egghead]

1.5 mbt download
thats what i have and its nice

congrats lynchknot

can you update us on how you fixed your connection problems?

everyone wants to know

cheers

egghead

[MSNwar]

sometime today please lynch. LOL

[phishhead]

think he reformatted

[lynchknot]

I just popped in my xp pro cd and did an "upgrade" now it works! I think I need to install sp1 and uxtheme hack for my eye candy. :D
+ I had the satisfaction of calling ATT and canceling! lol!

[phishhead]

thought you were on xp the whole time...do you mean you did a restore from a restore cd.

[lynchknot]

well yes, but instead of reformatting, I chose "upgrade"
.........and they were supposed to make at least 45.00 for minimum install - but now I got it for free! lololl

[egghead]

Originally posted by phishhead
thought you were on xp the whole time...do you mean you did a restore from a restore cd.

upgrade is the same as repair install on xp boot

this installs xp and keeps all program dll's intact

so it seems some files were corrupt omyour installation

im glad your up and running


i would of let them come to the door and let them knock for 10 minutes and then tell them i was trying to call you to tell you im online but ive been on hold for hours

they will be happy to get the break

[lynchknot]

I thought I just posted this - anyway here it is again:

Now are there some things I need/want?

These are checked:

Client for microsoft networks
file and printer sharing for microsoft networks
tcp/ip


This is unchecked:

Qos


I should re-install Sygate huh?

anything else I should know????

[lynchknot]

LOL - ATT just showed up! :D

[Conan]

Originally posted by lynchknot
I thought I just posted this - anyway here it is again:

Now are there some things I need/want?

These are checked:

Client for microsoft networks
file and printer sharing for microsoft networks
tcp/ip


This is unchecked:

Qos


I should re-install Sygate huh?

anything else I should know????

Uncheck all the other stuff except TCP/IP. Yes re-install Sygate.

[egghead]

get a good pop-up stopper and a cookie remover

your going to get tons of cookies now with all the speed

i use ad-subtract

also goto www.launch.com and watch a video or two

remember to select the highest bandwidth ones

egghead

[lynchknot]

I use Phoenix browser and I never see a pop-up. With the proxy I use, I never see any ads either.

[Tinker]

Please correct the size of your sig to 360 x 100 to comply with rule #8. Thank you...............

[lynchknot]

Hello group - Am I supposed to get a router and/or a hardware firewall? Do I leave this modem on all the time - I turn off the PC every night.

[Tinker]

I leave my modem on 24/7. My IP will automaticly renew so that is no problem. As well my IP is not suppose to be static but I have had the same one from the get go with Comcast.

I use a Linksys cable\router. If you are going to have to buy you router Best Buy has the best selection and price in my area......

[lynchknot]

Thanks Tinker - hey, i've seen plain text sigs here, over the allowed limit for sigs - does that count? - if not is it because it was under the height restriction? My sig was well under the height limit and was only an inch or so longer than yours.

[zipp51]

Man am I happy you got that figured out.Was it something in your registry that was corrupt or missing as one of your error messages indicated?.I was watching techtv and there is some added protection for broadband users called NAT.Go to grc.com or look on the techtv site,it looked interesting anyhow.

[egghead]

sorry wrong forum:)

cheers
egghead

[lynchknot]

Originally posted by egghead
my sig is for you


cheers
egghead :confused:

[Tinker]

Originally posted by lynchknot
Thanks Tinker - hey, i've seen plain text sigs here, over the allowed limit for sigs - does that count? - if not is it because it was under the height restriction? My sig was well under the height limit and was only an inch or so longer than yours.

The plain text sigs do not affect the download time like a graphic sig does. The rule on sigs was set for graphic images that have to be downloaded from a host. The size limit was designed to help out those on dial up so that they do not have to wait and wait to see a page. Now you point is a good one however and we shall defer to the Man.

To check a sigs size right click on the sigs and click on properties, this will give you the info on the image you are looking at. You can do this on any image you want to know information about. My sig as you will see is 360 x 100 which is the maximum size. Also the maximum file size is 80k, this information is also displayed under properties.......

I do go to the limit on my sigs from time to time, this I will admit.:D

[lynchknot]

Wouldn't it depend more on the file size in kb more than the actual physical size. My 60X390 sig was probably much less in kb than your sig is.

Sorry - i'm trying not to sound like argueing - just want to understand.

[Reverend]

Originally posted by lynchknot
Wouldn't it depend more on the file size in kb more than the actual physical size. My 60X390 sig was probably much less in kb than your sig is.

Sorry - i'm trying not to sound like argueing - just want to understand.

The file size (kb) is not the issue here.
The reason for having a max dimension limit (pixels) is purely for appearance.
If you allow sigs that are too large it messes up the forum tables and looks untidy.

As Tinker pointed out we have a sig dimension limit of 360 x 100 which is clearly stated in the Forum Rules and also in bold red text alongside the sig box in your control panel.

[Big Booger]

Lynch,
I understand where you are coming from. I too wondered about the dimension sizes, not only for this board but also for all boards in general, but I do understand why size limits are necessary. It is to help the boards stay semi-uniform and load faster.
Nxsecure has one of the strictest sig policies on the net.. ask Conan. And if you disobey them they take your sig down and put up a stupid one, mocking you. While I don't agree with that method, it is effective, and funny.
Just edit the size and you are all set.
BB