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Step 2: Scan your computer for viruses and trojans that can prevent the spy removal tools from working. It is best to use the online virus scanners in this thread regardless of what antivirus programs are installed on your computer. If I could count the number of times I have heard someone say " My computer has antivirus protection built-in so i don't need the online scanner" only to try it and find multiple trojans and infections on their computer.
Here's the problem: I cannot use the program for internet explorer, because that crashes every time I go to a new webpage. I cannot use the program for netscape (which I downloaded for the specific purpose of running that program) because it says it cannot find my plugins directory (despite me trying to tell it every directory related to Netscape within my Program Files folder).