Results 1 to 11 of 11

Thread: help and support gone

  1. #1
    Junior Member
    Join Date
    Jun 2004
    Location
    fife scotland
    Posts
    5

    Unhappy help and support gone

    i seem to have lost my help and support program on my windows xp, nothing happens when i click on it. i have downloaded service pack 2 and don't know if this is whats causing the problem, any advice welcome.THANX

  2. #2
    Head Honcho Administrator Reverend's Avatar
    Join Date
    Apr 2002
    Location
    England
    Posts
    14,044
    Do you use a program called "EasyCleaner".

    There was a problem with earlier versions of this application running on XP,which caused Help and Support to malfunction.

    =========== Please Read The Forum Rules ===========

  3. #3
    Junior Member
    Join Date
    Jun 2004
    Location
    fife scotland
    Posts
    5
    yes i have used easycleaner a while back, but i've uninstalled it. is there a way to fix it?

  4. #4
    Head Honcho Administrator Reverend's Avatar
    Join Date
    Apr 2002
    Location
    England
    Posts
    14,044
    Fix available here http://www.dougknox.com/xp/utils/fix...ws_xp_help.htm

    We've also got a thread from last year - XP Help & Support Fix

    =========== Please Read The Forum Rules ===========

  5. #5
    Techzonez Governor Super Moderator Conan's Avatar
    Join Date
    Apr 2002
    Location
    Philippines
    Posts
    4,343
    Didn't Wumply have this same problem?

  6. #6
    Junior Member
    Join Date
    Jun 2004
    Location
    fife scotland
    Posts
    5
    thanx, just tried it and it said my entries were correct and would not fix help and support. anything else i could try

  7. #7
    Head Honcho Administrator Reverend's Avatar
    Join Date
    Apr 2002
    Location
    England
    Posts
    14,044
    Try the fixes listed here (click the small icon next to "Why doesn't Help and Support work?" )

    =========== Please Read The Forum Rules ===========

  8. #8
    Junior Member
    Join Date
    Jun 2004
    Location
    fife scotland
    Posts
    5
    thanx a lot got it working. thanx again

  9. #9
    Head Honcho Administrator Reverend's Avatar
    Join Date
    Apr 2002
    Location
    England
    Posts
    14,044
    Quote Originally Posted by lainle
    thanx a lot got it working. thanx again
    Which one of the fixes on that page solved it?

    =========== Please Read The Forum Rules ===========

  10. #10
    Junior Member
    Join Date
    Jun 2004
    Location
    fife scotland
    Posts
    5

    Cool Dont Know

    i'm sorry but i can honestly say i do not know i tried a couple but nothing seemed to happen. then presto it work
    THANX AGAIN

  11. #11
    Triple Platinum Member wumply's Avatar
    Join Date
    Oct 2002
    Location
    Belmont, NH
    Posts
    802
    Yes, wumply had this d--m problem and didn't get it fixed. Tried the links here. Gave up. Dreamed that XSP2 would fix it...but it didn't. Actually I've hardly missed it over months, but I'm going try these links again only half-hoping...just because I have the belief (yes, I know often unrealistic) that computers should work right!!!!!
    I've created my own website...a collection of moving, sad and happy and humorous poems which I would like to share with others. They come from stories my dad used to tell me when I was a kid. If you could glance at my site and if you know of others who might enjoy it and perhaps tell them of it, I would be most appreciative. Thank you. The address is www.metrocast.net/~wumply/exper-1.html

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •