July 7th, 2004, 14:54 PM
Very Serious and strange problem with XP!
i have a real big problem with XP that is quite complicated so il try to explain it the best i can.
The problem starts when i uninstall macaffe virus scan, this problem has happend before i dont know if mcaffe causes the problem or if it triggers something else.
When i uninstall it and restart my PC it behaves very strangely Detials below:
as soon as i log in tcpsvcs.exe & one of the svchost.exes consumes as much CPU as it can. If u shut one down the other just consumes 100%.
The only way to stop it is to use End Task on both processes
the system hangs for about 10 seconds after i tell it to do something.
eg. if open a folder on my desktop or open an applacation, it just does nothing , (there is no CPU usage, increase in ram or HDD activity at this time) it just sits there then all of a sudden it appears after a long wait (usually it should open instantly normly)
Some of my Pcs components dont work
eg, LAN and Internet connections dont work
windows media player and winamp says that i dont have any sound devices or they are not cofigured properly.
(this is wrong because they are all installed and working fine before i try to uninstall macaffe virus scan)
general system unstability
I have had this problem before a month ago when i tried to uninstall mcaffe virus scan, i had exactly the same problems, so i ran system restore and restored it to a previous day before i tried to uninstall the program.
This fixed the problem and my system behaved normly again even though mcaffe virus scan still remained.
I tried the same thing today and encontered the same problem but when i ran system restore and restored it to the previous day before my uninstall the problem still exists.
so i tried re installing the program then uninstalling it but it had no effect.
I thought that zone alarm (my firewall) my be conflicting with the program because it warned me about it when i installed mcaffe but it too had no affect.
ive tried search microsoft.com for help but to no avial
please could anybody out there who knows of a cause or a solution help me ASAP as im tearing my hair out here!
i cant run any diagnostics because i cant access the NET or my LAN, i checked for hardware problems in device manager but nothing is wrong.
I'm sure this is a software problem not hardware
Thanks in advance
Win XP PRO
P4 2.66 533FSB
768mb ddr 266 ram
ATI 9600XT 128mb card
hercules game fortismo 7.1 sound card
Last edited by HELIOS; July 7th, 2004 at 14:58 PM.
July 11th, 2004, 20:46 PM
I'm assuming you've uninstalled Zonealarm. I personally recommend Sygate but that's off topic.
Go to Administrative Tools/Services and see if there are any Mcafee processes left behind.
You might also like to try some sort of registry cleaner.