July 16th, 2004, 05:16 AM
Software installer weirdness
I am a novice XP user, so please excuse my ignorance if this is a simple fix.
I had previously installed a business software demo and didn't like it, so I uninstalled it. But when I try to install any new software, the installer for the "uninstalled" program starts and try to do its thing. I hit "Cancel" and the progress bar moves backward and tries to install again. I can only stop the "loop" with Task Manager. In the meantime, the program I wanted to install doesn't work because of this.
I have no clue as to what is happening. Any ideas?
July 16th, 2004, 06:20 AM
Welcome aboard...I would del the dir where it tries to install. empty your windows\temp dir and run a prog called regclean. you can get it here
July 16th, 2004, 10:44 AM
Also delete the contents of the Temp folder located here:
C: Documents and Settings/"user name"/Local Settings/Temp
July 16th, 2004, 14:55 PM
First, I can't find any "local settings" folder. It doesn't show up in my user folder. Is it a hidden folder normally?
I can't delete the dir it is installing to because it doesn't get that far. It can't find a file it needs to finish installation because it was deleted with the uninstall. It is looking for the file it needs in "user"/local settings/ which is the folder I can't find either.
In the meantime, I created a new user and logged in through that account which took care of the problem in a round about way.
I tried to delete the file in the Windows temp folder but couldn't because it is in use. No other programs running except Windows.
Definitely a steep learning curve for me with troubleshooting Windows because I am a looooong time Mac user.
July 16th, 2004, 17:21 PM
Yes it is a hidden file so you will have to enable "show hidden files and folders" by opening My Computer and selecting "tools" tab located at the top. Then "Folder Options/ View" and then enable the hidden files item.
I would run a Regcleaner to remove any files associated with this program.