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Thread: Please help with printer

  1. #1
    Junior Member
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    Please help with printer

    Hi there

    Averatec 3225HS laptop (Windows XP)
    Inland USB to Parallel converter cable
    HP Laserjet 2100tn printer

    I needed the cable since my new laptop has no parallel port, and my older printer has no USB port.

    The drivers on the cable's CD are for Windows 98/2000/ME and it says XP should be hot swappable(?). I configured the printer setup through XP like setting up any hardware.

    My printer sometimes runs a few pages out normally, but sometimes flashes an EIO (printer in/out error) code. Sometimes it prints out dingbats instead of the page content. Sometimes it will start up but not cycle the paper through and flash a "paper jam" code - but there is no jam.

    I can't figure out any patterns or connection as to what is wrong. Do I need a USB driver? Or a converter cable driver? Or a special driver from HP?

    My cable was only $19 while most cost 2 or 3 times as much. Does that matter?

    Any ideas? Thanks a lot

  2. #2
    Super Moderator Super Moderator Big Booger's Avatar
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    You can get the latest driver for your printer and windows XP at the link below:

    http://h20000.www2.hp.com/bizsupport...kxp2003-en.exe

    Or
    http://h20000.www2.hp.com/bizsupport...kxp2003-en.exe

    One is the 5e, the other is the 6. I believe you want the 6, but I listed both to make sure. The 6 is the bottom link.

    That should do it. You may want to uninstall the printer and then reinstall it using the driver above. The driver is dated Feb 2004 so it is relatively new.

    If that doesn't work, you may want to contact Inland's technical support:

    mailto:lori@bencole.com

    Their site below:
    http://www.bencole.com/

    Further, you could try installing with the 98/Me driver even though you are using XP:

    http://www.inland-products.com/drive...nter_cable.zip

    Your adapter info below:
    http://www.inland-products.com/singl...&partnum=08305
    Last edited by Big Booger; August 21st, 2004 at 05:46 AM.

  3. #3
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    Thumbs up

    Thanks for all that info Booger.

    I used your contact info to email Lori at Inland and she sent me instructions which were similar to the way I had installed everything previously. She did list the steps, which I followed and the printer works perfectly now. I guess it is critical to turn on/connect/install everything in an exact order. So far I've tried nearly every combination of turning on the printer/ computer/ connecting USB and all combinations seem to print, and no error codes! I didn't even need to install a USB driver. So far so good...

    Thanks a lot. I had been thinking of selling my 1200 dpi laser printer because of the problem and stepping down to a 600 dpi USB printer but now I don't have to.

    You da man!

  4. #4
    Super Moderator Super Moderator Big Booger's Avatar
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    Glad to have helped. Sometimes a fix is just as simple as the order of installation and use.

    Welcome to TZ.

  5. #5
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    Hey Booger

    Just to follow up a bit, I have 3 USB ports and I had been using port #1 exclusively for the printer. I tried USB port #2 and a copy of my printer icon was automatically made in my "select printer" menu. The same for USB port #3. So now I can use any of the 3 USB ports for the printer, but I need to select one of the 3 printer icons that correspond to it's own USB port before printing.

    The original printer icon was labeled "HP LaserJet 2100 Series PCL6". The computer automaticaly labeled and installed the next one as "HP LaserJet 2100 Series PCL6 Copy 1" and the third one as "HP LaserJet 2100 Series PCL6 Copy 2".

    Is this normal or should my computer be seeing only one printer for all 3 USB ports?

  6. #6
    Super Moderator Super Moderator Big Booger's Avatar
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    I think this has to do with the cable that you are using. If you directly connected a USB printer to a USB port it should read it as one printer for all 3 ports. But using the adapter may change that. As long as it functions, it shouldn't be a problem, and in fact that may be convenient because now you know which port it is connected to at any given time.

  7. #7
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    Thanks I'm going to leave it as is and not worry about it - still works great!

    Thanks again

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