Hi there. I'm trying to help a friend (over the phone no less) reinstall Windows XP Home on their pc. When inserting the CD and booting from it to do the installation, it does not give her the option of deleting any partitions or installing over the current one. In addition to this, she says it will not except her product key. My thought was to fdisk it, but she doesn't have a floppy drive. Any thoughts or suggestions from you guys/gals would be greatly appreciated!

(other tid bits, 3.2 Ghz, Pent. 4, 1 GB RAM)


Thanks in Advance!