Norton Internet Security 2005 is installed on a newly rebuilt W2k SP4 workstation where the drive was wiped before the re-build. Standard software ins installed, Office 2002, Photoshop etc. No viruses or spyware present as best I can tell. This is a standard configuration I have personally run without issue which includes NIS 2005.

Norton in generating the below mentioned error message that ends up breaking email communications in Outlook (ISP says it's Norton) I have uninstalled and re-installed the application several times and carefully went over all settings, rules etc. When NIS is completely disabled or uninstalled this problem goes away.

I have seen this error well documented on private geek message boards, nothing on Symantec or Microsoft. I am not able to find a fix only comments about there being some service or process conflict.

I have used msconfig to try to narrow it down with intermittent results. Just when I think I found the offending service, I return to normal start up settings with the perceived offending service stopped or removed from the registry RUN keys and the problem returns. I was looking at qttask.exe (QuickTime) and the nVidia driver. But after uninstalling those items completely I still had the problem.

So here is what happens:

I test email send / receive and it works. Then I run a tracert. At about 16 hops, sometimes earlier, the CPU spikes to about 80% Usage and the error is generated. This error appears to ALWAYS be associated with a CPU Usage spike. This is documented on the boards and I can consistently repeat this. After the error, mail breaks and the main NIS ccApp.exe process ends. You have to re-boot to reload NIS.

Tracert is not the only thing that generates this error, it does happens in Outlook, the original symptom. I just used tracert to force it to observe the CPU and see if it was consistently repeatable, which it is.

ERRORS:

Microsoft Visual C++ Runtime Library:
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Runtime Error!

Program C:\Program Files\Common Files\Symantec Shared\ccApp.exe

This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.
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I do occasionally get the following error but have not yet isolated what generates it or if it is related.

Program Error:
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CCAPP.exe has generated errors and will be closed by Windows.
You will need to restart the program,

An error log is being created.
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This error does not seem to break anything. I have not been able to find an error log. and these are the only Events I have encountered but can not connect them directly There are NO roaming profiles configured. This is a single machine environment.

Event Type: Error
Event Source: Userenv
Event ID: 1000
Description: Windows cannot unload your registry file. If you have a roaming profile, your settings are not replicated. Contact your administrator.
DETAIL - Access is denied. , Build number ((2195)).

Event Type: Error
Event Source: DCOM
Event ID: 10010
Description: The server {7A7FB085-6068-4898-8CCA-480A9187277C} did not register with DCOM within the required timeout.