Was not sure which forum to post this in.
Here's the scoop
I am using Windows XPSP2 ad my browser is Firefox. And except for the following, everything else about my computer is work normally!
I bought at retail and installed the CD of Roxio’s Easy Media Creator 7.5. No problem. Then, since there was a downloadable update for the retail version available online at Roxio, I downloaded and installed that. To all appearances both program and update installed OK though I did get a message that Spysweeper had been compromised and I should reinstall it. Which I did without a problem. There was some other small glitch which I easily corrected or which corrected itself—I forget, however, what it was.
But and here is the cruncher. Roxio has a Discussion Group on its website (www.roxio.com). I go there, click “support”, click “Discussion Groups”, select the Discussion Group for Easy Media Creator7/7.5. From that point there are quite a few sub-divisions or areas. I selected the one titled: “Uninstall/Install/Updates” and never got beyond that point. The taskbar at the bottom of my screen was reading: “waiting for…”, the progress bar of the little green rectangles filled to all but the last green rectangle and then time stopped—my computer stopped there—nothing more occurred.
Roxio recognized my user name and password. I had registered my new software. I tried logging out and got some message I was not authorized to do what I was trying to do. I tried again to access the discussion group page—same result as before. I shut down, rebooted and tried again. Same behavior/results—I could not get to the page where there were questions and answers and where you could ask questions.
I uninstalled Easy Media Creator and the update completely. I still could not access the discussion group. I went back to the last system restore—and I still could not access the group. I went Start > shutdown and went to bed.
The next morning I discovered my computer had not shut down! OK. I still could not access the discussion group page I wanted. I undid the restore of yesterday. Still could not access the group at that point, nor after a reboot. The progress bar’s behavior (not filling totally) was unchanged. I wrote this letter.
Incidentally, when I first tried to paste this message (from Word where I wrote it) in here, I was, out of the blue, at the Roxio page I'd been trying to access--hooray--but when I clicked on a post to see if things were working I got a page reading: "logged in as john_d_miller (log out)." And
"Roxio Community > Easy Media Creator 7 and 7.5 > EMC 7/7.5 > install/uninstall/update" and the unfilled progress bar was there too. Not hooray!!
What’s happened? What should I do? I sure can't ask Roxio Discussion Group.