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Thread: XP Shutdown problem

  1. #1
    Junior Member
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    Smile XP Shutdown problem

    Hi there,

    This is my first time on a forum like this, but after reading some of the responses to other queries, I thought you guys seemed like a helpful bunch. So, I just wondered if you might be able to shed some light on a problem I’m having with my PC.

    Last week, I plugged a pen drive into the front USB port on my PC and opened some files that were on it. There weren’t any problems that day, but when I turned my PC on the next morning, it got as far as the black ‘Windows XP is loading’ screen, but then went to a blue error screen with white writing, before rebooting itself again.

    It then took me to a screen where it said a hardware/software problem had cause an error and gave me a number of options, including returning the PC to an earlier configuration. This didn’t seem to do anything, so I chose the Safe Mode option and used System Restore to go back a week or so to before the problem arose.

    The PC now boots normally, but when I try to either Log Off or, I get no response, even after 20 minutes or so. However, if I pick the Stand By option, this takes me to the User Accounts screen and I’m then able to use that Turn Off Computer option to shut down.

    I have Windows XP Service Pack 2 installed and I have Norton Antivirus 2003, Spybot and Ad Aware installed. I installed Norton Internet Security around the same time as I used the pen drive – I don’t know if this may have had any complications.

    Any ideas?

    Thanks a lot.

  2. #2
    Hardware guy Super Moderator FastGame's Avatar
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    If you go to "Administrative Tools" > "Event Viewer" does it list any errors in any of the groups ?

    If it does, right click on the error choose Properties and post what it says.

  3. #3
    Titanium Member efc's Avatar
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    Here are a couple links that should be helpful.

    One

    Two
    Linux Mint Debian Edition

  4. #4
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  5. #5
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    Thanks guys for your responses.

    FastGame, when I use Event Viewer, I get an Error from the Service Control Manager with the following message:

    The hpdj service failed to start due to the following error:
    The executable program that this service is configured to run in does not implement the service.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    I also get a Warning with this message:

    The attempt to power off USER-TTBU8G1D9C failed

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

  6. #6
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    Hey efc,

    the aumha.org link suggests that with USB device problems, I should upgrade to SP2, but I've done this already.

    Any ideas?

  7. #7
    Titanium Member efc's Avatar
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    Which usb devices do you have? Do you know which device is causing the problem?
    Linux Mint Debian Edition

  8. #8
    Hardware guy Super Moderator FastGame's Avatar
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    The hpdj service failed to start due to the following error:
    The executable program that this service is configured to run in does not implement the service.
    Do you have an HP DeskJet printer ? is it going bad ? or if you don't have this printer then uninstall the drivers.

    I have no clue what the second error is ?????

  9. #9
    Junior Member
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    I have two USB devices which are continually attached: an Iomega external hard drive and an hp deskjet printer which isn't exactly working well (even though I've had it replaced once already).

    However, I still feel it was the new USB flash drive that I connected that has generated this problem somehow.

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