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Thread: DLL error while downloading

  1. #1
    Junior Member
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    May 2003
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    Arrow DLL error while downloading

    I am trying to download a medical program (pocket pdr) to my laptop to sync with my pocket pc dell axim, and half way throught the install an error appears:

    Error number 0x80040707
    DLL function call crashed:
    InstallerUtilities_R.installAppAndContentOnMemory

    how do i fix this?

    Thanks in advance

  2. #2
    Super Moderator Super Moderator Big Booger's Avatar
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    You may occasionally come across a Windows error message with the code 0x80040707, and you'll probably find very little documentation on how to handle it. You'll often encounter this error when you're running an installation or upgrade routine from within Windows.

    Solution

    If you're getting this error message as part of an installation or upgrade routine, here's one of the easiest ways to circumvent the problem:

    1. Go to the directory that holds the file for launching the installation (for example,
    Setup.exe).
    2. Right-click on the installation file and select Run As.
    3. Uncheck the box that says Protect My Computer And Data From Unauthorized Activity, and click OK.

    Alternatively, if you're running this installation from a CD, you may need to simply clean the CD and try the installation again. Another
    possibility for resolving this error is to run Windows Update on the system before running the installation routine.

    If none of those solutions work, try these two links, which
    provide additional information on the error and ways to overcome it:

    http://consumer.installshield.com/kb.asp?id=Q108167

    http://www.bindview.com/mmsupport/

  3. #3
    Junior Member
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    Just tried all of your suggestions and none of them worked!

  4. #4
    Super Moderator Super Moderator Big Booger's Avatar
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    Quote Originally Posted by BOUS987
    Just tried all of your suggestions and none of them worked!
    Check the cable, or dock. Check that you have a good version of the software.. if it is downloaded, try redownloading. If it is on a CD, try cleaning the CD.

    You could literally be SOL on this one though. Have you tried contacting the software maker directly?

    Try here as well:

    http://consumer.installshield.com/kb.asp?id=Q108167

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