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Thread: Messenger installation problem - [FIXED]

  1. #1
    Member Muhammad Irfan's Avatar
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    Messenger installation problem - [FIXED]

    I was using Msn Messenger 7.5 which I accedently got uninstalled.

    While reinstalling it, my PC was struck by a power failure when the installation was right in the middle.

    Now when I try to install it I get an error message that "C:\WINDOWS\Installer\{CEB3A11A-03EA-11DA-BFBD-00065BBDC0B5}'. A file with this name already exists. Please rename or remove the file and click retry,or click Cancel to exit."

    I`ve tried to browse for the folder "C:\WINDOWS\Installer" but i`ve come to know that the folder "Installer" does not exist in the directory Windows. I`ve even searched the hidden files but no use.

    Please tell me wat can I do to install messenger now.
    Muhammad Irfan

  2. #2
    Head Honcho Administrator Reverend's Avatar
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    The Installer folder is hidden by default.

    Windows Explorer > Tools > Folder Options. On the view tab put a check in "Show hidden files and folders" and uncheck "Hide protected operating system files (recommended)". Accept the warning message and then click Apply.

    Navigate to C:\WINDOWS\Installer

    Also, go to Add or Remove Programs in control panel and if messenger 7.5 is listed try uninstalling it first, then reinstall.

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  3. #3
    Head Honcho Administrator Reverend's Avatar
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    BTW, rather than using 7.5 why don't you upgrade to Windows Live Messenger 8.0.

    You should be able to install that version without getting the error messages.

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  4. #4
    Friendly Neighborhood Super Moderator phishhead's Avatar
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    you could try the MS msi clean up utility found here http://download.microsoft.com/downlo...bd/msicuu2.exe

    it says its for MS office. but once it is installed point to the messenger location and run it. This utility has helped me out of quite a few install failures.



  5. #5
    Member Muhammad Irfan's Avatar
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    Thnx a lot reverend.I got my problem fixed.
    But the MS msi clean up utility mentionerd by phishhead didn`t work as messenger was nt listed in it.
    but thnx for ur assistance.
    Muhammad Irfan

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