May 15th, 2007, 21:30 PM
How Satisfied Are Microsoft Customers?
Making customers happy, some experts say, is the fine art of balancing experience and expectation. Based on that, the feeling of Microsoft Corp. customers is starting to edge ever so slightly towards the disappointment end of the spectrum, according to results of an annual survey by the University of Michigan released on Tuesday.
Microsoft scored 70 out of 100 on the latest Q1 results of the Am...