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Thread: My external Hard Drive's making loud clicking noises

  1. #1
    Platinum+ Member veronica's Avatar
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    Unhappy My external Hard Drive's making loud clicking noises

    It's fairly new. It's a Fantoum 250 GB. Advice?

    Thanks in advance.

  2. #2
    Titanium Member efc's Avatar
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    Noise usually means that it will fail soon. I would make a back-up then download and run the test utility from the appropriate drive manufacturer. If the utility reports problems, you can arrange a warranty exchange on the same site that the utility came from.

    The external drive may create a different exchange procedure. You may have to go through whoever assembled the item.

    Just a not. All drives emit clicking noises when the read-write heads move. This noise would not generally be described as loud clicking. We usually don't hear that noise when the drive is inside the computer case. The test utility should provide some insight into the drives health.
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  3. #3
    Friendly Neighborhood Super Moderator phishhead's Avatar
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    I think EFC has you on the right track



  4. #4
    Platinum+ Member veronica's Avatar
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    Thank you both.

    This is the 1st time I ever heard that loud clicking noise.

    There is no test utility from the manufacturer.

    My PC was not doing anything when my Fantoum made the noises.
    Last edited by veronica; July 30th, 2007 at 17:20 PM.

  5. #5
    Old and Cranky Super Moderator rik's Avatar
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    Is the drive still working? As both have stated above, once you hear that it's time to make a backup if possible, test the drive (if possible), and replace it. Typically the clicking is the read\write head moving, attempting to move, or it is stuck.

  6. #6
    Titanium Member efc's Avatar
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    Drive utilities:

    Seagate & Maxtor - http://www.seagate.com/www/en-us/support/downloads/

    Western Digital - http://support.wdc.com/download/
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  7. #7
    Platinum+ Member veronica's Avatar
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    The drive is still working.

    Quote Originally Posted by efc View Post
    It's not any of these brands. It's Fantoum Brand. the above things are brand & model specific. is there freeware or trailware to test the drive?

    Thank you all for replying.
    Last edited by veronica; July 31st, 2007 at 05:00 AM.

  8. #8
    Old and Cranky Super Moderator rik's Avatar
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    Some test applications work on other brand drives as well. I have had luck specifically with Western Digitals being able to check other brand drives too. It isn't the preferred method because each vendor is different but if you have no other choice...

    Bottom line is that you need to backup that data and check with the vendor for a replacement.

  9. #9
    Titanium Member efc's Avatar
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    That external drive is undoubtedly fabricated with one of the major brand hard drives. You can determine which one by running Belarc Advisor a utility that has been mentioned here at TZ many times. Download Belarc here - http://www.majorgeeks.com/Belarc_Advisor_d1385.html

    Though these utilities may not be needed with this problem, I mentioned them because they are important tools for every computer user to have in their library.
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  10. #10
    Platinum+ Member veronica's Avatar
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    I right clicked on my External Hard Drive [F:]. I pressed

    Properties and checked the boxes that said check the

    volume for errors and fix them. Is that what caused all the

    data on it to disapear?

    Thank you all for replying.

  11. #11
    Old and Cranky Super Moderator rik's Avatar
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    no. That would not cause data loss.

  12. #12
    Platinum+ Member veronica's Avatar
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    That's what I already did. Can I recover the lost data?

    Thanks for replying.

  13. #13
    Titanium Member efc's Avatar
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    There may be little hope. The one thing that might work is running a program named Spinrite. http://www.grc.com/sr/spinrite.htm

    There are many reports of drives being brought back to life with Spinrite. It cost $89, which might be considered expensive unless you have valuable data on an ailing hard drive.
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