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Thread: MY ISP is threatening me.......

  1. #1
    Silver Member cmputrskillme's Avatar
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    Exclamation MY ISP is threatening me.......

    I received an email and a phone call from my ISP stating that they detected a virus on my computer(s) and that I'd better take care of it in 48 hours or they will suspend/cancel my account.

    I called them and asked them just what the hell are they trying to pull?

    First of all I have a router, you can't scan my computer to say I have anything.
    Second, if I have a virus, it's my problem. If your server protection is that shitty, then it's not my problem. There are hundreds of thousands of people who use their computers everyday loaded with viruses....and their ISP's don't threaten them.

    She proceeded to ask me invasive questions like, "do you use a P2P program, do you allow people to come in your house with their computer and ride on your network, etc.

    I was so pissed I filed an FCC complaint against them. Their bullying and scare tactics should not be allowed to continue. Went to the BBB too....

    Have any of you had this experience? What are your thoughts on this?
    Isn't the fact that a cable connection is the most unsecure connection taken into consideration here? I always tell people...go get a router right away. Sticking that cable line into your nic card is like sticking a dirty needle in it. A router is the best protection on a cable connection.

    Thanks for your thoughts and comments in advance,
    Sharon

  2. #2
    Nobody knows I'm a dog. TZ Veteran petard's Avatar
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    I'd find another ISP if you can.

    Many thanks to egghead for the cool .sig

  3. #3
    She who must be obeyed Super Moderator piaqt's Avatar
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    It does not sound legit. How the f**k would they have access to your pc? And who are these clowns?

    Last night, I shot an elephant in my pajamas. How he got in my pajamas, I'll never know.
    love, piaqt

  4. #4
    Old and Cranky Super Moderator rik's Avatar
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    Quote Originally Posted by petard View Post
    I'd find another ISP if you can.


    It sounds like they are just monitoring your bandwidth and trying scare tactics on you. As long as your router is setup correctly they have no access beyond it internally.

  5. #5
    Security Intelligence TZ Veteran cash_site's Avatar
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    please change the default username/password for the router

    --- 0wN3D by 3gG ---

  6. #6
    Platinum+ Member veronica's Avatar
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    It sounds like they are fake and trying to get info from you to steal your ISP account.

  7. #7
    Silver Member cmputrskillme's Avatar
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    Thanks guys, I've never heard of this kind of thing happening, and suspected that this may be some kind of new attempt at "scaring or intimidating" me......and yes Piaqt, I have no idea how the hell they can claim they "know" i have a virus when they can't scan me to find out.

    I will await the outcome of both complaints, the one to the FCC is most important. They limited me greatly on what I could write, but the BBB (Better Business Bureau) gave me much more space. I will keep you posted on both......I have no fear! LOL

    In the meantime, here is the audacious email they sent me.............

    From: PenTeleData Customer Service [mailto:info@corp.ptd.net]
    Sent: Wednesday, February 11, 2009 2:22 PM
    To: '********@ptd.net'
    Subject: Notice of uce/virus from PenTeleData/ Service Electric Cablevision T #187131

    2/11/09

    SHARON *****
    xxxxxxxxxxxxxxxxxx
    MORGANTOWN PA 19543
    xxxxxxxxxxxxxxxxxx

    PTD ACCT #******
    Ticket #187131




    Dear Sharon,

    PenTeleData has received notification that your computer system(s) are infected with a possible virus. If the matter is not resolved within 48 hours your account may be temporarily suspended. Please contact our office as soon as possible to avoid suspension of your account.

    PenTeleData's technical support department does not offer support regarding removal of viruses. Please contact your anti-virus software manufacturer or PenTeleData's Computer Patrol specialists for an evaluation and assistance with virus removal and to discuss our services rates.

    If you have questions about this notice or need further assistance with this issue, please reply to this email or call the phone numbers listed.

    Contact PenTeleData Customer Service:
    Cable Modem / DSL customers: 800.281.3564 ext 7722
    PTD Dial-Up customers: 800.281.3564 ext 7721

    Thank you for your business and continued support.

    Lori
    PenTeleData
    Last edited by rik; February 19th, 2009 at 00:47 AM.

  8. #8
    Platinum+ Member veronica's Avatar
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    Quote Originally Posted by cmputrskillme View Post
    I always tell people...go get a router right away. Sticking that cable line into your nic card is like sticking a dirty needle in it. A router is the best protection on a cable connection.
    Is a software firewall good enough?

    Do you think it is wise to post your name, email and address on the net? Someone could find the rest of your address from the white pages.
    Last edited by veronica; February 17th, 2009 at 00:03 AM. Reason: added something

  9. #9
    Silver Member cmputrskillme's Avatar
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    Exclamation

    Oh and here's the BBB complaint......I was pissed when I wrote this so take that into account

    BBB Complaint PTD

    PenTeleData, contacted me on February 10th via email and phone call sometime after 7pm that evening. Their threatening email claimed, I, as an internet customer, had a virus on my machine and that I am to resolve the situation within 48 hours or they will suspend/cancel my account. I have copies of all correspondence with them including the original email. First, there is NO WAY this or any company can accurately claim I have a virus on my computer as I have a router (hardware firewall) installed on all my computers, (initially it was to stop them from scanning my computer several times a day) and they do not have the ability to scan my computer to determine whether I have a virus or not. Second, I have been a computer technician for over ten years now and all of my computers have a working and up to date virus scan installed. None of them have reported a virus in the time frame they mentioned. When I called about this threatening, factless email, they began to ask me invasive questions that were none of their business. They began asking me if people bring their laptops in my house to ride on their connection, am I aware of open ports, do I use a peer to peer sharing program, do I have a virus scanner, etc. None of this is any of their business. What I do with my machine that I paid for is none of their concern, nor do they have the right to ask these questions. The girl on the phone refused to tell me how she knew I had a virus and exactly what the name of the virus was. Not only that but she claims the virus was "detected" on February 4th. Six days before the threatening email and phone call was sent/made. This company has absolutely NO right to threaten and bully their customers into being afraid to be cut off of services because they "claim" you have a virus. They have no right to scare people into believing their information (that they refuse to divulge how they obtained) is correct and forcing them to take their computer to repair shops and waste hundreds of dollars on their "word." This company cannot in any way start any kind of campaign to "blame the customer" for viruses found on their system. Every ISP in operation today has extreme high quality virus detection on their servers for this reason. When you accept customers to use your service, this is an automatic risk you take. This goes without saying. There are millions upon millions of people who do not have virus scanners at all on their computers, and run them on ISP's all over the world with many viruses on them every day, that is quite simply, reality. This company cannot be allowed to play "big brother" in the homes of its customers, making claims of viruses "detected" on our computers without divulging how they claim to know this, then threaten and bully us via email and phone to "resolve" it or we will be suspended or cut off. This is bad business and by law they should not be allowed to threaten and bully people like this. What I, and millions of others do with their computers that they bought and paid for is absolutely NONE of PenTeleData's business. And if they are going to start crying about viruses found on their system and begin a campaign of "customer blame" then they should be held responsible for these despicable scare tactics to their customers and be investigated by you and the FCC as well. I was told by Service Electric (phone call made to complain about their ISP) that this is really all about finding out who is using too much of their broadband. That spikes in usage indicate possible viruses on systems. No.1 - viruses have absolutely nothing to do with bandwidth. No.2 - I pay for what is supposedly "unlimited" service, so how is it that I should get "targeted" or "flagged" for spikes of any kind? It is all bull, and I want something done about these people and their underhanded shady scare tactics and bullying of their customers.

    Sharon *****
    Last edited by rik; February 19th, 2009 at 00:49 AM.

  10. #10
    Silver Member cmputrskillme's Avatar
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    Veronica.....nope, software firewall is not secure enough on a Cable connection.

    Thanks for thinking about me, however, my name address and phone number are all over the net for our business, so they could find me anyway.

    Should nefarious folks get ideas, we are hooked up to a great monitoring system with our house alarm, and well, I've got a "special" piece of shiny metal
    for that "special" occasion....LOL

  11. #11
    Platinum+ Member veronica's Avatar
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    They would lose me as a customer.

  12. #12
    Silver Member cmputrskillme's Avatar
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    Yep, they are gonna lose me for sure. However, as long as I have these unresolved complaints in.......I'm sticking with them until I find out what they are going to do about them.

  13. #13
    Platinum+ Member veronica's Avatar
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    they are gonna lose me for sure. However, as long as I have these unresolved complaints in.......I'm sticking with them until I find out what they are going to do about them.
    They would lose my business now. They would not get another dime. Then they would get the message clearly. They would work for an account that they were not making any money from. I do not think any buracracy will do anything. I read that the Federal Trade Commision is too busy to do handle even a lot of big cases.

    Good luck.

  14. #14
    Junior Member bluebaren's Avatar
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    Virus alert false

    Sounds like someone trying to get personal info from you. Contact your ISP and tell them of the scam.

  15. #15
    Friendly Neighborhood Super Moderator phishhead's Avatar
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    Quote Originally Posted by bluebaren View Post
    Contact your ISP and tell them of the scam.

    lol...especially when it is her ISP she is contacting.



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