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Thread: ITIL

  1. #1
    Security Intelligence TZ Veteran cash_site's Avatar
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    ITIL

    Hi TZ,

    Was wondering if anyone knows how to rollout / implement components of the ITIL framework for HelpDesk / IT Maintenance services?

    While only reading up to the PCDA module out the possible 1000pages, we need some good diagrams/analogies/explanations for the other processes such as CSI etc.

    Any links are greatly appreciated!

    Cheers

    --- 0wN3D by 3gG ---

  2. #2
    Security Intelligence TZ Veteran cash_site's Avatar
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    bump?

    --- 0wN3D by 3gG ---

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