December 1st, 2009, 10:29 AM
Microsoft investigating 'black screen of death'
Microsoft said on Monday that it is looking into reports that its latest security updates are causing some serious problems for certain users.
The problem has been dubbed the "black screen of death" because those affected are left with a black desktop and little else on their screen.
"Microsoft is investigating reports that its latest release of security updates is resulting in system issues for some customers," the software maker said in a statement. "Once we complete our investigation, we will provide detailed guidance on how to prevent or address these issues. "
The issue was noted by British security firm Prevx on its blog on Friday, with that company also offering a suggested fix for the problem.
"The symptoms are very distinctive and troublesome," Prevx said. "After logging on there is no desktop, task bar, system tray or sidebar. Instead you are left with a totally black screen and a single My Computer Explorer window."
Full story: c|net