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April 28th, 2011, 21:20 PM
#16
Head Honcho
Administrator
If phish's suggestion doesn't solve it, try the solution here
http://kb2.adobe.com/cps/494/cpsid_49419.html (scroll down for solution)
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April 29th, 2011, 13:12 PM
#17
I have uniblue registry booster already on my machine - will it do the job or do I need filehippo ???
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April 29th, 2011, 15:05 PM
#18
Friendly Neighborhood
Super Moderator
filehippo is just the site to get the tools. I feel that ccleaner is a must have. cleans out temp files and fixes registry errors in one free app.
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April 30th, 2011, 12:34 PM
#19
I downloaded and used ccleaner & still nothing
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April 30th, 2011, 21:09 PM
#20
Head Honcho
Administrator
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April 30th, 2011, 22:40 PM
#21
Thanks
I don't feel comforable messing with the registry - do you think I should call my local fix it guy ???
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April 30th, 2011, 23:06 PM
#22
Head Honcho
Administrator
Did Ccleaner find a lot of redundant/corrupted files when you ran it?
If it did, presumably you did delete them. One of the things Ccleaner does is removes files,etc that are incorrectly installed/registered. When you open Ccleaner click on the Registry button in the left hand pane and then click the 'Scan for Issues' button at the bottom. When it has finished analysing the registry click the 'Fix selected issues' button. It will ask if you want to backup the registry. Choose Yes or No (its up to you).
After doing all the above, try installing flash again from here http://get.adobe.com/flashplayer/
When installed find out what version you have here http://www.adobe.com/software/flash/about/
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May 2nd, 2011, 20:43 PM
#23
When I install Flash - I get the error message that the instalation has failed !
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May 2nd, 2011, 21:06 PM
#24
Friendly Neighborhood
Super Moderator
might want to do an aggressive uninstall using Windows Installer CleanUp Utility which can be found here.
http://majorgeeks.com/download.php?det=4459
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May 2nd, 2011, 21:30 PM
#25
Head Honcho
Administrator
Reset, Repair or reinstall IE8. http://support.microsoft.com/kb/318378
Alternatively follow the Adobe troubleshooting page here http://kb2.adobe.com/cps/191/tn_19166.html
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May 4th, 2011, 00:39 AM
#26
I reinstalled IE 8 and still nothing so now I will work on Adobe troubleshooting
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May 4th, 2011, 00:53 AM
#27
adobe trouble shooting said to try Flash on Firefox and it worked - does help you any !!!!!
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May 4th, 2011, 19:12 PM
#28
Head Honcho
Administrator
Go to Control Panel > Add/Remove programs and delete all references to Adobe Flash. (Normally 2 entries listed as Flash Player Active X and Flash Player Plugin).
When you have tried to download flash from here you say it will not install.
http://get.adobe.com/flashplayer/
What error exactly are you getting that tells you it isn't installed?
Note: make sure you are using IE when installing it from that link above and not running Firefox at the same time.
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May 4th, 2011, 21:12 PM
#29
Now I am not getting a error message !!!
I deleted both the adobe flash programs and re-installed adobe flash - in the list of installed programs there is no size associated with adobe Flash
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May 4th, 2011, 21:39 PM
#30
Head Honcho
Administrator
There will not be any size listed because it is basically just an active x plugin.
So is Flash working now or not?
What version does it say you have installed when you go here http://www.adobe.com/software/flash/about/
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