April 5th, 2012, 20:00 PM
Apple Investigates iPad Users' Wi-Fi Complaints
Hundreds of new iPad owners’ complaints about Wi-Fi connectivity issues with their tablets prompted Apple to investigate the problem. Just weeks after the new iPad went on sale, AppleCare has been instructed to “capture” and replace affected units, according to a leaked internal memo seen by 9to5Mac.
The issue has been brewing for a few weeks now: mere days after the new iPad launched last month, complaints started pouring in on Apple’s support forums that the third-generation tablet often drops or has problems connecting to Wi-Fi networks. To date, the thread documenting poor Wi-Fi reception on the new iPad has more than 720 replies and has been viewed more than 620,000 times -- a small percentage overall of the 3 million new iPads sold in the first three days alone.
The symptoms the users report with the new iPad include weak reception when other iOS devices in same room have full strength signal, as well as slow transfer speeds over Wi-Fi. Those are the same issues highlighted by the purportedly leaked internal Apple memo.
The memo asks AppleCare staff to “capture” any third-generation Wi-Fi-only iPads that show signs of intermittent connectivity, slow Wi-Fi speeds or the Wi-Fi network is not seen. By capturing, Apple refers to replacing affected units and shipping the possibly faulty unit back for further examination.
Although the Apple memo seems to refer to Wi-Fi-only iPads, some of the users who were reporting problems on the Apple forums are saying that they are experiencing similar issues with the 4G + Wi-Fi model as well. Many of these users say they had their devices replaced when taken to an Apple store.