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Thread: Windows Update doesn't work

  1. #1
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    Windows Update doesn't work

    Hey there

    a friedn of mine has a problem with windows update

    OS: winXP Home Edition SP1

    Whhen starting update everything works fine, she gets the eula but than the download doesn't start - any ideas??

    Ruben

  2. #2
    Super Moderator Super Moderator Big Booger's Avatar
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    http://v4.windowsupdate.microsoft.co...)%20item<br />
    Try that.

    Problem Description:
    After accepting the EULA, the Windows Update - Web Page Dialog window appears but the download never starts. Nothing "moves" on the download progress bar, no matter how long you leave the connection open.


    Resolutions:
    Please re-register the following files:
    regsvr32 msscript.ocx
    regsvr32 dispex.dll
    regsvr32 vbscript.dll
    regsvr32 scrrun.dll

    1. Click "Start," and then click "Run."
    2. Type regsvr32 msscript.ocx in the "Open" box and click "OK."
    3. Repeat for dispex.dll,vbscript.dll, and scrrun.dll.

    Next, make sure file (open) type .JS is properly associated:
    1. In Control Panel, click "Folder Options," and then click "File Types."
    2. Locate the .JS extension and click "Advanced."
    3. Make sure the "Application to perform action" field contains: C:\WINDOWS\System32\WScript.exe "%1" %* This is for a Windows XP computer. For Windows 2000 substitute the C:\WINDOWS\ with C:\Winnt\. For Windows 98 and Windows Millenium Edition substitute this: C:\WINDOWS\System\ for C:\Windows\system32.
    Last edited by Big Booger; September 18th, 2003 at 12:23 PM.

  3. #3
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    thanks will try

    Ruben

  4. #4
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    Unhappy

    I've tried this with no success

    Any other suggestion?
    >>> GLUT <<<

  5. #5
    Super Moderator Super Moderator Big Booger's Avatar
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    Do you get the same behavior? As in do you try to download but it never starts?

  6. #6
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    Yes, everything is ok : windows update find 2 updates, I see the EULA and then, nothing...

    The dialog box is still in 'preparing update' and the download doesn't start.

    I've tried to register all the dll but the problem is still there...
    I've also tried to clean the cache, remove the msdownload directory...

    >>> GLUT <<<

  7. #7
    Super Moderator Super Moderator Big Booger's Avatar
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    Microsoft is still investigating this problem, however here are some steps that have resolved this issue for other Windows 98 customers:

    Suggestion 1

    1. Click on Start, Run and type "REGSVR32 DISPEX.DLL" (w/o the quotes). You should see a popup message that this process succeeded.
    2. Connect to the Windows Update site and see if the download hangs.

    Suggestion 2

    Microsoft has found that one version of the DISPEX.DLL file (5.6.0.8515) can cause this problem. This version is installed from the Windows Script 5.6 download on the MSDN web site. If you have Version 5.6.0.8515 of the DISPEX.DLL file, then you need to try replacing it with the version of the file that comes with IE 6 SP1 (Version 5.6.0.6626).

    Follow these steps to see which version of the file you have:

    1. Open Windows Explorer and navigate to this folder:

    C:\Windows\System

    2. Find the file DISPEX.DLL in that folder, right-click on it and select Properties from the popup menu.
    3. Click on the Version tab to see the Version Number of the file.

    If you need to replace the file then follow these steps:

    1. Open Windows Explorer and navigate to this folder:

    C:\Windows\Windows Update Setup Files

    This folder is created when you install IE 6 SP1, so if you don't have this folder then re-install IE 6 SP1 to get it.

    2. Within the folder, find this file:

    Scren56.cab

    3. Double-click on this file to view it's contents. You may need to install WinZip to view the contents of the file.
    4. Extract the file DISPEX.DLL and replace your current version of this file with the version you extracted.
    5. Click on Start, Run and type "REGSVR32 DISPEX.DLL" (w/o the quotes). You should see a popup message that this process succeeded.
    6. Connect to the Windows Update site and see if the download hangs.

    Suggestion 3

    1. Click on the following link to download a file called MCREPAIR.EXE:

    http://download.microsoft.com/downlo...s/mcrepair.exe

    Please save this file to your Desktop.

    2. Open Windows Explorer.
    3. Create a temporary backup directory called C:\Backup.
    4. Now navigate to the C:\Windows\System directory.
    5. Copy these files to the C:\Backup directory:

    Asycfilt.dll
    Oleaut32.dll
    Olepro32.dll
    Stdole2.tlb

    6. Verify that copies of these files are in the C:\Backup folder.
    7. Return to your Desktop and double-click on the file MCREPAIR.EXE.
    8. Click Yes to any messages that appear. Once the process is complete, you will be prompted to reboot your PC.
    9. After your system boots, try the Windows Update site again and if the download still hangs and/or you encounter problems with other applications on your PC then you can use the following steps to restore your original files:

    1. Open Windows Explorer.
    2. Navigate to the C:\Backup folder.
    3. Copy the four files to this folder:

    C:\Windows\System

    4. Click the "Yes To All" button when the popup message appears asking if you want to overwrite the existing files.
    5. Now re-boot your PC.

    some other things to try.

  8. #8
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    Suggestion 1 : Still hanging

    Suggestion 2 : hang, hang... the dll is in system32 and it's the good one (Version 5.6.0.6626)

    Suggestion 3 : I am running XP Pro SP1 and mcrepair looks like a Win 98...
    >>> GLUT <<<

  9. #9
    Super Moderator Super Moderator Big Booger's Avatar
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    Couple of other things:

    Do you have a firewall installed? if so, disable it and then try the update.

    http://windowsupdate.microsoft.com/

    Try that link above and see if it works.


    Another fix:

    Open the folder (whatever drive letter) "\Program Files\WindowsUpdate" (you may need to change folder options to view hidden files and folders) and delete
    everything in it except for the file "wuhistv3.log". It's a log file that contains the Windows Update history so leave it.....

    Might mention, a number of reasons why a MS Update download doesn't work. The security settings in IE might be set to prohibit "ActiveX" controls OR sometimes (I've found) that the Windows Update cache folder can sometimes get full of crap files and need to be cleaned out.


    Try this as well:

    Disable the options "Automatically detect settings" and "Use automatic configuration script."
    To do this:
    1. Open Internet Explorer.
    2. Click "Tools," and then click "Internet Options."
    3. Click "Connections," and then click "LAN Settings."
    4. Make sure the check boxes for "Automatically detect settings" and "Use automatic configuration script" are not selected.

    Try to access the Windows Update site again.

    Also, verify that you can connect to SSL-enabled Web sites (sites that start with https://).

    Most online retailers use SSL (Secure Socket Layer) sites during the checkout/payment process. If you've connected to one of these sites in the past then chances are that SSL is working correctly on your computer. You can also test your ability to connect to SSL sites using a SSL test site like this:

    https://www.stanford.edu/group/idg/l...cure/test.html

    If you cannot connect to SSL sites then the Windows Update scan will not work. Make sure that the SSL port (port 443) is open on your network.


    Further:

    Perhaps you have disabled your updates.
    START, RUN, Type services.msc

    Look for windows updates, make sure they are manual or automatic, and started.

    Other than that try clearing your browser cache.

    Start, Settings, Control Panel, Internet options

    delete cookies, and delete temporary internet files, also clear your history.


    Another thing to try:

    http://www.microsoft.com/downloads/d...DisplayLang=en

    Download that, run it, then reboot, then try the update site.

  10. #10
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    your first suggestion with the reregistring didn't bring results

    will try the other one - how do I have to set the active x settings - maybe there is the error

    Ruben

  11. #11
    Super Moderator Super Moderator Big Booger's Avatar
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    Open IE:
    Click tools
    click internet options
    click security
    click custom setting and select the low setting. then click ok, close and restart IE.

    Then try the update.

  12. #12
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    AAAargh,

    Now, I have an error during a find in Internet Explorer.
    the dialog box appear, I put a world and the click 'next'.

    I receive : Error 49: Interface not registred
    >>> GLUT <<<

  13. #13
    Super Moderator Super Moderator Big Booger's Avatar
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    what did you do to get that error? Simply undo what you did.


    That or try a system restore.

  14. #14
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    Good question... Don't know.

    I just registred the dll

    But I've installed some other programs ... so

    It's annoying
    >>> GLUT <<<

  15. #15
    Super Moderator Super Moderator Big Booger's Avatar
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    Try this:

    1) In Internet Explorer, click Tools|Internet Options...|Advanced tab.

    2) Place a checkmark next to "Disable script debugging" and remove the checkmark next to "Display a nitification about every script error".

    3) Click Apply then OK.

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