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Thread: Worst PC experience

  1. #1
    Banned coathanger007's Avatar
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    Worst PC experience

    What's the worst PC experience you've had? My experience was so bad I wrote an article to the newspapers so everyone would know

    Ever pondered whether paying a premium to a well-established big-name company for guaranteed, trouble-free service and peace of mind was worthwhile? It is most unfortunate that this question is promptly resolved upon the full impact of customer disservice being experienced.

    The price paid for a PC at Infinity Computers is considerably below that offered by big-name competitors. However, the hassles suffered consequentially are priceless. From day 1, Infinity Computers attempted short-changing me by providing a 2 rather than 4.1 speaker system and it took several phone calls and a subsequent visit to collect an Office suite which was part of the advertised package. Infinity Computers had also given a stick of generic RAM instead of the advertised Kingston RAM pointlessly arguing that the generic RAM was of superior quality. In fact, the generic RAM caused numerous irrecoverable CD burning errors on my overclocked system in stark contrast to the stable performance of Kingston RAM. I was left with an oversupply of CD coasters. Infinity Computers replaced the RAM but in order for me to have discovered the product discrepancy, I had opened the case by breaking the seal and therefore technically voided my 3 year warranty which was the sole reason for my full system purchase in the first place! A classic catch 22 situation.

    The PC crashed on a regular basis. Infinity Computers advised that the Windows Operating System was not designed for multi-tasking (I suppose the Earth is flat as well). Lo and behold, the system lacked a system fan, the installation of which resolved this issue. The PC also refused to shut down, persisting in continual reboots. I paid (quite literally), the store a third visit to diagnose the problem only to depart $25 out of pocket, fuming after an hour long dispute with the PC in a non–bootable state. Infinity Computers had convinced themselves that the PC had already been in a non-booting state before they employed their troubleshooting (causing) expertise and even had the cheek to request I pay a further $80 to have the system restored to its previous bootable state. It was their word against mine. Long forgotten is the fundamental sales/marketing principle of the customer having right of way. It turned out that the OS could not be loaded because the technician’s 14” monitor simply could not handle the 1280x1024 resolution. Through self-diagnosis, I discovered the cause of the problematic repetitive reboots was in fact a faulty multimedia keyboard and the re-installation of the OS which was advised by the self-professed all-knowing Infinity Computers Technicians was a needless, tedious waste of time and effort.

    A few days ago, I returned to the store for a fifth or sixth visit (I had lost count by this point). The system was unable to start up after powering down abruptly. Infinity Computers laid blame on a corrupt Windows OS … again. This seems to be their all-in-one explanation for any PC problem whether hardware or software. Infinity Computers never seems to learn. Again, the technician’s technological dinosaur of a monitor could not handle the standard 1280x1024 resolution which prevented Windows from loading. Aren’t technicians supposed to be esteemed I.T. professionals who we can lean on when all else fails? After all, ultimately it is their livelihoods at stake.

    To cut this excruciating story short, there is no such thing as a free lunch (or free trouble-free service as the case may be). Beware the hidden cost behind the advertised cost.

    WARNING: IF YOU KNOW ANYONE CONTEMPLATING A NEW PC SYSTEM PURCHASE, STRONGLY ADVISE THEM TO STEER CLEAR FROM INFINITY COMPUTERS AT ALL COSTS.

  2. #2
    Hardware guy Super Moderator FastGame's Avatar
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    Do you know shadow_warez and lynchknot ? if not give them time too ease your mind of the past

    J/K guys

  3. #3
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    when my computer exploded

  4. #4
    Banned coathanger007's Avatar
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    Really exploded? You're referring to the Power Box right? Happened to me too.

  5. #5
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    i dont know if it was the psu but i just heard something and smoke started to come out of my computer i had to replace the mobo

  6. #6
    Old and Cranky Super Moderator rik's Avatar
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    Mine changes daily, depending on customers...

  7. #7
    Silver Member joshsiao's Avatar
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    When my CTR Monitor when pop.
    "Never seem more learnt then the people you are with. Wear your learning like a watch and keep it hidden. Do not pull it out to count the hours, but give the time when you are asked."
    ~Chesterfield

  8. #8
    Titanium Member efc's Avatar
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    Mine was during the mid 80s when a computer started at 2000 and went up from there.

    I was working at my "tax payer purchased" x286 XT, which ran at a clock speed of 8MHz. I was not paying attention and dropped a half-full cup of coffee on the keyboard. I can attest that it doesn't do the keyboard any good. There was a pop, smoke, and the computer tried to reboot.

    After a thorough check, the tech and I determined that it was hopeless. My boss suggested that I volunteer to cover the cost of the replacement. Not much way I could refuse since the written rules stated no food or drinks while using computer. A check of the government contract, revealed that a new board cost $129.00. That price was not a ripoff, that was about normal at the time.

    I finally found a board for under $60 in Computer Shopper.

    I learned to hang onto my coffee cup after that incident.

    I remembered this about 6 years later when I bought 10 keyboards at auction for $2 each. I still keep one of those keyboards for the times when I need a big mouse connector.
    Linux Mint Debian Edition

  9. #9
    Banned coathanger007's Avatar
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    Hehe...that's a classic

  10. #10
    Succeded in braking Windo TZ Veteran Dehcbad25's Avatar
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    ohh, I like this thread.
    Being a computer technician from Infinity Computers I can actually tell a lot of good stories.
    But, I will just stick to tell my own worst experience. I can later tell you guys about the most ridiculous technical calls that I have gotten (Rik and all techs can too)
    Well, I was re-arranging cables inside my computer. Plugging in new CD-RW, and cleaning house a bit. Usually, when I re-arrange the cables, I start by putting aside the cables that won't be connected so they are not in the way.
    Later I decided to turn on the computer after I finished, and the computer is loading windows and crashes. Then I thought "Upps, I forgot to check the jumpers in new CD-RW, and I thought that probably it came in Master. Having a HDD already in that channel, the CD-RW should be slave. I check the cables, but I had to talk by phone with my girlfriend (at that moment), so I started dialing, turned on the PC and went upstairs while the PC was doing the usual scandisk after a failed boot.
    I came back downstairs after a 2 hour conversation, and it smell a lot like if I had forgotten bread in the toaster.
    Almost completely down the stairs I could smell better and it smell like an old B&W TV when are turned on for hours (remember that smell). I get close to the TV (which is at the side of the PC) and I smell it even stronger.So, then I redirect my attention to the computer, which was still running but the screen was pitch black.
    There was HEAT, REAL HEAT CLOSE THE COMPUTER (it was hot, there were no drugs whatsoever )
    So, I check the air coming from the PSU and it was very hot. I touch the top of the computer and it was hot, but in the middle of the case. I thought strange, since the HDD (160 GB 7200 rpm, which produce lot of heat) were at the front, and the PSU at the back. So I turn it off, open the case. See nothing wrong. Drives were hot, but not that much. Actually less than usual. PSU was hot, hotter then usual, but did not quite really look like the cause of problem. So now knowing where else to look, I thought: "Turn it on and see what happens with the case open"
    I did, and just at the beginning I realized CPU fan was not spinning. It had the floppy power cable (which I wasn't using) stuck in it.
    Stupid idea of mine, was to touch how hot was the heatsink. let me tell you technical details first...
    CPU was AMD Athlon XP 1800+, with stock (bundled) heatsink and fan (which I inverted to give more airflow). now, all that have AMD know that they are HOTx2
    Well, I knew it was going to be hot, so I was careful, but still I felt as I was touching the stove when you had it on boiling water and the metal is RED.
    I had 3 lines burnt in myt skin at the pointing finger (whatever is called that finger) for a couple of weeks.
    I concluded the heat at the top of the case was coming from the CPU+Heatsink moved by a lonely intake fan at the front/button of case.
    Learned to always check for cables stock in fans.
    Also learned a valuable lesson. AMD Athlon XP rock. CPU still works great. Doesn't hung or anything even thought. From the burnt I estimated CPU was above 100º C (boiling point for water)
    Anybody remember what temp THG burnt their Athlon?
    This also shows, how important are heatsinks for CPUs. Cheers
    Nop, I am not a tec for Infinity, it was only a joke. I am a tec thought

  11. #11
    Banned coathanger007's Avatar
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    ROFL, Only an Infinity Computers 'technician' could heat things up that badly - Just kidding, no offence intended. I was referring to the Australian IC. Hope they're completely different entities. The cable lesson is valuable

  12. #12
    Techzonez Governor Super Moderator Conan's Avatar
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    Back when I had my Celeron 333 machine, one of the keyboard connectors got a loose connection to the motherboard. As it was a Hewlett Packard machine, they had to bring it in for service to replace the motherboard and I was PC-less for 10 days! It was a horrible experience not being able to surf the net, check my e-mails and post on the forums!

    Hello I'm Conan and I am an addict.

  13. #13
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    my worst personal, ie my pc exp was 1 night when i got the bright idea to take the heatsink off and clean it all up. but, due to the fact i had consumed at least 8 cans of stella, i seem to have missed 2 of the 3 lugs on the clip. about 10 seconds into the boot up, there was a loud crack as the chip blew up, followed by all fans spining twice as fast as the PSU had so much spare power

    1 new chip and motherboard later, i was up and running with all 3 lugs clipped nice and tight.


    my worst exp in the shop i worked at was some dozy cow who brought the week old pc back in under warranty. dumped it on the counter, said a few nasty words and walked back out. i took the pooter out the box to find the case had been dented on all 6 sides, her litle bstard of a son had ragged the pc round his bedroom in a tantrum to break it. reason being a porno downloader and serveral pop up ad trojans he had installed on a porno night with mates, i called his mother into the shop and told her to bring her son as i had something to show them both. i booted the drive up on the test bed and showed all the porno files in temp internet, took great pleasure in watching her slap the little bugger all the way to the car for what he had done, then she asked me this.

    W "how much to fix it"
    ME "how much did you pay for it"
    W "699 pounds why ?"
    ME "ok i want 799 to fix it"
    W "why ?"
    ME " cause your son is not fit to own a PC, and your too stupid to be his mother, let alone a customer of this shop, i don't want your business after seeing what that little bstard's done, can you leave my shop now please"
    DOOR "slam"


  14. #14
    Friendly Neighborhood Super Moderator phishhead's Avatar
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    mine was when I tried to flash my bios and it when bad and even fastgame couldnt help me..so had was pc-less for like 6weeks. OMG...but I kept the wife busy at night ;-)



  15. #15
    Titanium Member efc's Avatar
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    Talking

    Quote Originally Posted by Dehcbad25
    I had 3 lines burnt in myt skin at the pointing finger (whatever is called that finger) for a couple of weeks.
    That should have made some distinctive finger prints in the FBI database.
    Linux Mint Debian Edition

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