My mom got the Direcway satellite broadband two-way service. And yesterday she called asking me to fix her PC. Well I tried in vain to setup remote assistance through MSN messenger 6.1 (we both had the same client numbers), through net meeting. through remote desktop and so on.. and I get getting a remote host name error...

She is using NAT and I am pretty sure that has something to do with it. If any of you have had success remotely connecting in any manner with a satellite connection either as the host or client. please let me know the settings you have used. I know remote assistance works on my end because I was helping my neighbor with remote assistance yesterday.

Thanks in advance.

Also, if you can just tell me how to port map with the direcway configuration menu, that would be all I'd need to know to get it to work.