Here is how things stand Is my only solution at this point to toss my camera and the software and get a new camera and software? The problem (read on) is not the kind you find answers to in manufactuers' online help and Intel no longer makes the camera I have and discontinued all email/phone support for it in September 2003. The camera $80. I hate to toss it when it itself is probably OK.
I have been using my Intel PC camera Pro, Model CS430 and (as I run XP) the version of Intel Create and Share program for XP. Until the last 2 days I have had no problem connecting with and seeing/chatting with my son in NJ. He's running Windows 2000 and the Intel version that works with 2000. He has the same exact camera I do.
I tell, before I connect, XP's built-in firewall to let Intel connect through its chosen port--no problem with that.
What results is this. We connect. I see my son and the small picture of me. He sees me. The audio has tested fine in set-up...that is I hear the phone ring and the microphone recorded just fine. (I checked the latter by recording with Windows' Sound Recorder and with Eudora's similar program.)
But in seconds, the pictures of Bruce and myself freeze. Additionally, whatever he has said, keeps repeating over and over and over until we hang up. The last time I called him I could not hear the phone ring (though he could). Generally he cannot hear anything I say.
Well, I went to uninstall, thinking then to reinstall. Using the Intel uninstall, I was offered a choice of "Repair" or "complete uninstall". "Repair" did not work, so I tried "Complete uninstall." Both times I got this message:
"The instruction at 0X771C732a referenced memory 0X00169348. The memory could not be read." The dialog box with this information was called "kernel.exe." or by a name very, very close to that.
The name of the folder from my CD, which loaded onto my HD and unzipped successfully (or so it said) was CS-UGCD.