It seems that after cleaning up his computer from a few other nasties, updating site advisor to the latest version cleared out the error message that he was getting.
Apparently he was just overwhelmed with spyware and a few trojans and after doing that clean-up and updating his site advisor, all is well.....
NOTE: I attempted to acess his defragmenter and for some reason it was not shown. so to rectify for now, I gave him a program that brings out the defrag utility when hidden and what a difference in his speed. He had never ran the utility....
This is for W2K users...

That utility can be seen HERE: http://www.snapfiles.com/get/autodefrag.html


Thanks for your help.....