Help!!!!!!!!!!

system restore

Lynch,
I had a surfboard modem in the states when I was on cable access. I remember I was on Charter's Pipeline service. I had the worst time trying to get it to work.

For your reference, this is what a typical NIC looks like:
http://images.smalldog.com/hw/asante_pci_nic.jpg

Now, some things I would try, make sure the modem is connected to the cable in your home, with factory connectors. I tried to connect my modem up using a homebrew connector and for the life of me it would not send the IP to the PC.. The cable guy came out, installed a new factory cable with factory connectors, did a line test and everything worked great. He also said not to use any cable line splitters.. because that might impair the ability of the modem to function properly..
But he did say if you absolutely had to split it, then to use a line amplifier, I picked one up for 12 or 13 bucks..

Now if that is not the issue, and you still can't get the IP, have you tried resetting the modem? I think there is a button on the back that you push with a pin or something... it is very small.. My router and DSL modem both have one. Another thing, you might try is to call AT&T and make sure they have the right MAC address for your modem and make sure your service is connected.. maybe they forgot to set up your account... I know charter had screwed mine up so I called and double checked, before the cable guy came out...

I think AT&T must have poor service to come out, deliver the modem, but not get it functioning, and telling you it is your problem.. I would complain to them, telling them your PC works fine, you can connect fine on dialup and that they need to come out for a service call..
Keep at it though, I am sure you will figure it out.
Last thing, can you post a screenshot of your modem configuration page?
You usually get there by typing the default IP address of the modem, for me, it is 192.168.0.1, this is not the IP address that you show to the world, it is the modem's configuration IP. It lets you adjust some settings and stuff inside the modem.
Check your modem manual for that information. Here is more information about the configuration screen:
http://www.webmonky.myby.co.uk/config.htm

You might want to check the logs within that configuration page to see if something is wrong.
BB

Hey Lynch,did you try the scannow /sfc? I posted on the other forum to be sure to put a space after scannow ,then/sfc.Hope that works for you.

The modem works. The installer tried her own laptop and got an IP right away.

There is no manual for this - there is a CD.

I have no cable tv so no problem there.

Everything checks out properly - just won't pull an IP.

disconnect from internet
ipconfig /release *
turn off computer
reset your cable modem
turn on modem wait 2 mins
start your computer
ipconfig /all
look for your dns suffix

dont go online until you quit

let me know what happened

i heard this works

ok i did all that - there is even a reset hole in the back of the modem. this is the latest SS - still no IP

http://lynchk.netfirms.com/screenshots/9.JPG

you should have a dns suffix

no att tech support yet?

read this lynchknot

http://www.microsoft.com/windowsxp/p...autoconfig.asp

download this and select your nic

http://www.nat32.com/wntipcfg.exe

They said they will be here tomorrow

ok i downloaded that. The first error said "Error could not enable DHCP flag" I click ok and this second error appeared " Fatal error Inconsistent registry contents"

it works fine for me

im doing searches and have found alot of people having problems using the work server and going home and they cant use there home connections

sygate ofiice lets you use multiple internet connection types but im still searching

this is where im at

Thanks egghead, I don't know what that thing is that I downloaded - but it works for you huh? What is keeping it from working in my machine?

The only other thing I can think of is that you need to move your NIC to another slot. Perhaps it could be causing a IRQ error...
Another thing, you have LAN 5, so where is LAN 1-4?
I am sure if you did a clean install, this would solve the problem.. though you'd have to do some backing up of files and settings..

I cannot believe you didn't get a manual... what kind of company delivers an item and tells you to figure it out without the manual. I would ask them to bring you a manual as well. When I got my cable modem, it came with about 3 booklets, and a quick start guide..
Can you not get connected to the modem's configuration using the IP?
Try this, open IE, click on tools, internet options, select connection tab, then check the box to NEVER dial your default connection.
Then close IE and reopen it.
Then type this address:
http://192.168.100.1/

Tell me if you can get into your configuration screen for your modem.
BB

exactly

this was the old winipcfg in win9x

only this ones for xp and nt

make sure you chose your nic card in the drop down box

something is messed with your connection and if want to get online i would re-install xp not repair

with a fresh install of xp you should be in highspeed heaven

knock on wood


something is clashing and i think its msn autoconfig

any at&t workers want to take a shot at it?

they give you a quick reference guide and troubleshooter and the CD contains the manual.

never dial out was already checked

I get a page not found

unable to find server.

I also have a thick book "ATT broadband Internet Activation Guide and CD - but they said that was for after I get connected

with the dial-up connected i get connection refused with that url

lynchknot can you disable your dial-up
turn off the computer
reset the cable modem
wait for the modem to initialize
boot up the computer and do ipconfig and see if you have a dns suffix

i think by disabling msn dialup networking you lan can access the network and get assighned a server with your modem

get a pop while your at it!

lol!

thi8s is what the web is suggesting to me

I would reformat my HDD. I would physically remove the Dialup modem. I would then try it. If it still does not work, move your NIC into a different slot, though I think it should work. Egghead seems to be on the right trail in regards to MSN taking over and not letting your cable modem do its job.
BB

When the ATT tech was here, I asked her "don't you need to at least unplug the phone cord"? - she said no.

I will try again Egghead. I will re-install Windows tomorrow if the tech cannot get it connected.

I thought broadband will give you some dial-up as a back-up for a certain amount of hrs.

BB, i'm not sure if the card can be moved. It doesn't look like there is anywhere else the plug can go.

To move the NIC, you have to open the case. On the very back of the case you will see the NIC, your Dialup modem, etc... You might need to move the NIC into another PCI slot, they are usually white slots about 4-6 inches long, and about a half inch thick. There should be 2-7 slots on your motherboard for PCI peripherals.. Just move it from one slot to another. Make sure that your ethernet cable is disconnected before moving it.

I think however that a reformat will most likely fix this, though I don't know why in the hell it doesn't work now. I have a 56K modem and a broadband modem and they work fine in my PC.
BB

I would do a reformat now before the Tech Support people come, you've got 7 LAN Connections!?:eek:

WOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!:D

so did you reformat and now have blazing internet:cool:

did yo u go back to webtv?

hehe

'Well, I did not do a clean install, I updated. Do I need to install SP1? Is this speed normal?

http://lynchk.netfirms.com/screenshots/speedddd.jpg

well its hell of alot faster than dial up right!;)

eeeeeeeeeeeeeeeeeeeeoooooooooooooooooooooooowwwwwwwwwwwwwwwwwwwwwwwwwww!!!!!!!!!!!!!!!!!!!!!
I'm sorry, did I miss something while I blinked! :p

1.5 mbt download
thats what i have and its nice

congrats lynchknot

can you update us on how you fixed your connection problems?

everyone wants to know

cheers

egghead

sometime today please lynch. LOL

think he reformatted

I just popped in my xp pro cd and did an "upgrade" now it works! I think I need to install sp1 and uxtheme hack for my eye candy. :D
+ I had the satisfaction of calling ATT and canceling! lol!

thought you were on xp the whole time...do you mean you did a restore from a restore cd.

well yes, but instead of reformatting, I chose "upgrade"
.........and they were supposed to make at least 45.00 for minimum install - but now I got it for free! lololl

Quote:

---

Originally posted by phishhead
thought you were on xp the whole time...do you mean you did a restore from a restore cd.

---

upgrade is the same as repair install on xp boot

this installs xp and keeps all program dll's intact

so it seems some files were corrupt omyour installation

im glad your up and running


i would of let them come to the door and let them knock for 10 minutes and then tell them i was trying to call you to tell you im online but ive been on hold for hours

they will be happy to get the break

I thought I just posted this - anyway here it is again:

Now are there some things I need/want?

These are checked:

Client for microsoft networks
file and printer sharing for microsoft networks
tcp/ip


This is unchecked:

Qos


I should re-install Sygate huh?

anything else I should know????

LOL - ATT just showed up! :D

Quote:

---

Originally posted by lynchknot
I thought I just posted this - anyway here it is again:

Now are there some things I need/want?

These are checked:

Client for microsoft networks
file and printer sharing for microsoft networks
tcp/ip


This is unchecked:

Qos


I should re-install Sygate huh?

anything else I should know????

---

Uncheck all the other stuff except TCP/IP. Yes re-install Sygate.

get a good pop-up stopper and a cookie remover

your going to get tons of cookies now with all the speed

i use ad-subtract

also goto www.launch.com and watch a video or two

remember to select the highest bandwidth ones

egghead

I use Phoenix browser and I never see a pop-up. With the proxy I use, I never see any ads either.

Please correct the size of your sig to 360 x 100 to comply with rule #8. Thank you...............