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July 7th, 2004, 14:54 PM
#1
Very Serious and strange problem with XP!
hi there!
i have a real big problem with XP that is quite complicated so il try to explain it the best i can.
The problem starts when i uninstall macaffe virus scan, this problem has happend before i dont know if mcaffe causes the problem or if it triggers something else.
When i uninstall it and restart my PC it behaves very strangely Detials below:
as soon as i log in tcpsvcs.exe & one of the svchost.exes consumes as much CPU as it can. If u shut one down the other just consumes 100%.
The only way to stop it is to use End Task on both processes
the system hangs for about 10 seconds after i tell it to do something.
eg. if open a folder on my desktop or open an applacation, it just does nothing , (there is no CPU usage, increase in ram or HDD activity at this time) it just sits there then all of a sudden it appears after a long wait (usually it should open instantly normly)
Some of my Pcs components dont work
eg, LAN and Internet connections dont work
windows media player and winamp says that i dont have any sound devices or they are not cofigured properly.
(this is wrong because they are all installed and working fine before i try to uninstall macaffe virus scan)
general system unstability
I have had this problem before a month ago when i tried to uninstall mcaffe virus scan, i had exactly the same problems, so i ran system restore and restored it to a previous day before i tried to uninstall the program.
This fixed the problem and my system behaved normly again even though mcaffe virus scan still remained.
I tried the same thing today and encontered the same problem but when i ran system restore and restored it to the previous day before my uninstall the problem still exists.
so i tried re installing the program then uninstalling it but it had no effect.
I thought that zone alarm (my firewall) my be conflicting with the program because it warned me about it when i installed mcaffe but it too had no affect.
ive tried search microsoft.com for help but to no avial
please could anybody out there who knows of a cause or a solution help me ASAP as im tearing my hair out here!
i cant run any diagnostics because i cant access the NET or my LAN, i checked for hardware problems in device manager but nothing is wrong.
I'm sure this is a software problem not hardware
Thanks in advance
HELIOS
PC specs:
Win XP PRO
P4 2.66 533FSB
768mb ddr 266 ram
ATI 9600XT 128mb card
hercules game fortismo 7.1 sound card
Last edited by HELIOS; July 7th, 2004 at 14:58 PM.
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July 11th, 2004, 20:46 PM
#2
Banned
I'm assuming you've uninstalled Zonealarm. I personally recommend Sygate but that's off topic.
Go to Administrative Tools/Services and see if there are any Mcafee processes left behind.
You might also like to try some sort of registry cleaner.
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