Thank you for the Dell diagnostic tool. I checked the BIOS and it did recognize the Maxtor HD. I made sure everything was secure inside the case (it seemed to be), and then I ran the tests. Everything passed except for the HD. It failed at the very first test, the confidence test, with the message: "Uncorrectable data or media is write protected".

So my next stupid question is, can the user retrieve any data from the HD or is that a lost cause?


Thanks,
Greg