My pc didn't come with a recovery cd. My hp came with a parition-based system recovery. According to the flyer that came with my pc, hp no longer sends recovery cd's with there pc's. I didn't think I had a internet problem. Is that why the pages load so slow? They didn't put anything but the cable modem on my pc. I have done the undestrctive recovery twice, and the destructive recovery once. It still didn't run very well, but it did run better for a short time. The store where I bought my hp, will only exchange it for 30 days after you buy it. Hp's policy is: If there is a problem with your pc they will refund 100% the first 3 months. 85% for 3-6 months, 55% for 6-9 months, and 35% for 9-12 months. This is my first pc, I had never even been near one until 11/23. Before I did anything on my computer I would read everything I could on the subject before I did anything. I didn't know I had a problem until I learned more about computers. I thought the error messages were my mistakes Now that I know how to go into the pc and find out when, where and what the error had to do with, I know they were not my mistakes.