I'm an Amatuer-This is WAY beyond my pc knowledge.

[Big Booger]

Tonya,
YOu dont want a refund you want a replacement unit, or a repair. They tell you that refund business to scare you away from trying to get your PC replaced or repaired. They will give you a refund and it is scaled by the time of use..
Another thing you might need to hurry up and do is get an extended warranty from HP, if they have one.

READ BELOW TO GET A FULL UNDERSTANDING

HP unit exchange service

In the event of a hardware failure in the computer itself, we will send you a refurbished replacement computer equivalent to or with higher performance than your original system. When it arrives, pack the defective computer in the replacement's box and return it to HP using the enclosed prepaid mailer.

Send-in repair service

Service can be obtained by shipping your PC to the HP Central Repair Center. The PC will be repaired and returned to you.

ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH ON THE FOLLOWING PAGE, USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MAY RETURN THE SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND.

The HP Software Product License Agreement will govern all Software, which is provided to you with the exception of Microsoft Software. Microsoft Products are licensed to you under the Microsoft End User License Agreement (EULA) contained in the Microsoft documentation online.

THE ABOVE TAKEN FROM THIS SITE:
http://www.hp.com/cposupport/persona.../bph06814.html


YOu have two options:
Get a replacement unit, which in my opinion is the best bet.

or

send in your unit for repair

Both I think you have the right to, since your 1 year warranty is not up.

I used to do outsourcing for a computer company. I was hired by a company to take support calls for software and hardware. I know how it works. We were supposed to try our best to dissuade the user from trying to return it or get a refund. BUt if you press them hard enough they have to by the obligations written in the expressed warranty.

Hope that helps, and don't let them get you down!
hehehe
BB

One last thing, you could try updating your NIC driver. NIC stands for network interface Card. It is connected to your modem on the back of your PC.
That might help. To find out what kind of NIC you have simply click on start, right click my computer, click on hardware, devices, then scroll down until you see network adapter.
Then please write down that information and post it on here and I will help you find an updated driver.
BB