XP Shutdown problem

[Ben1979]

Hi there,

This is my first time on a forum like this, but after reading some of the responses to other queries, I thought you guys seemed like a helpful bunch. So, I just wondered if you might be able to shed some light on a problem I’m having with my PC.

Last week, I plugged a pen drive into the front USB port on my PC and opened some files that were on it. There weren’t any problems that day, but when I turned my PC on the next morning, it got as far as the black ‘Windows XP is loading’ screen, but then went to a blue error screen with white writing, before rebooting itself again.

It then took me to a screen where it said a hardware/software problem had cause an error and gave me a number of options, including returning the PC to an earlier configuration. This didn’t seem to do anything, so I chose the Safe Mode option and used System Restore to go back a week or so to before the problem arose.

The PC now boots normally, but when I try to either Log Off or, I get no response, even after 20 minutes or so. However, if I pick the Stand By option, this takes me to the User Accounts screen and I’m then able to use that Turn Off Computer option to shut down.

I have Windows XP Service Pack 2 installed and I have Norton Antivirus 2003, Spybot and Ad Aware installed. I installed Norton Internet Security around the same time as I used the pen drive – I don’t know if this may have had any complications.

Any ideas?

Thanks a lot.

[FastGame]

If you go to "Administrative Tools" > "Event Viewer" does it list any errors in any of the groups ?

If it does, right click on the error choose Properties and post what it says.

[efc]

Here are a couple links that should be helpful.

One

Two

[Kane]

ccApp.exe component of NAV 2003 can cause this problem.

http://service1.symantec.com/SUPPORT...vy=&csm=no

http://support.microsoft.com/kb/831431/en-us

[Ben1979]

Thanks guys for your responses.

FastGame, when I use Event Viewer, I get an Error from the Service Control Manager with the following message:

The hpdj service failed to start due to the following error:
The executable program that this service is configured to run in does not implement the service.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

I also get a Warning with this message:

The attempt to power off USER-TTBU8G1D9C failed

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

[Ben1979]

Hey efc,

the aumha.org link suggests that with USB device problems, I should upgrade to SP2, but I've done this already.

Any ideas?

[efc]

Which usb devices do you have? Do you know which device is causing the problem?

[FastGame]

The hpdj service failed to start due to the following error:
The executable program that this service is configured to run in does not implement the service.

Do you have an HP DeskJet printer ? is it going bad ? or if you don't have this printer then uninstall the drivers.

I have no clue what the second error is ?????

[Ben1979]

I have two USB devices which are continually attached: an Iomega external hard drive and an hp deskjet printer which isn't exactly working well (even though I've had it replaced once already).

However, I still feel it was the new USB flash drive that I connected that has generated this problem somehow.