Quote Originally Posted by BOUS987
Just tried all of your suggestions and none of them worked!
Check the cable, or dock. Check that you have a good version of the software.. if it is downloaded, try redownloading. If it is on a CD, try cleaning the CD.

You could literally be SOL on this one though. Have you tried contacting the software maker directly?

Try here as well:

http://consumer.installshield.com/kb.asp?id=Q108167