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Thread: display error

  1. August 21st, 2002, 21:27 PM #1
    phishhead
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    display error

    hey guys I have a customer that when he right clicks to go into display properties he gets runtime error:abnormal program terminations in c:\windows\explorer.exe if he tries to get into it by control panel gets same error but it is in rundll32.exe...updated to IE6.0 thinking it is a IE problem did all winupdates...same error...this is the kicker boot to safe mode can configure display properties fine. any takers on this one. gonna try the vid driver.


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  2. August 21st, 2002, 21:49 PM #2
    Reverend
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    couple of things to start with phish
    Run System File Checker.
    Have you run a virus scan?

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  3. August 21st, 2002, 22:01 PM #3
    phishhead
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    tried sfc doesn't exist in win ME did not check for viruses cust had it reimaged then we installed our software and now its hosed.


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  4. August 21st, 2002, 22:06 PM #4
    Reverend
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    Didn't know it was ME.
    If he's re-imaged it i presume you can't run system restore?

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  5. August 21st, 2002, 22:15 PM #5
    phishhead
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    you got it and my teir II tech escalated the case to me to fix....bastard guess I'll be at microsoft.com for awhile.


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  6. August 21st, 2002, 22:26 PM #6
    Reverend
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    The only other solutions i can think of at the moment are,try other vid card and monitor drivers.
    And make sure the monitor refresh rate is not set too high.

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  7. August 21st, 2002, 23:04 PM #7
    egghead
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    in safe mode
    delete the display driver
    reboot
    reinstall display driver
    if you havent done it already
    ------------------------------------------------------------


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  8. August 21st, 2002, 23:07 PM #8
    phishhead
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    installed the 30.82 cust has tnt2 pro 16meg card...no dice same crap... I'm about to hose this guy and tell him its a M$ thing and to call their help desk


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