Thanks, Conan, but I've already tried uninstalling ZoneAlarm. And after uninstalling it, I shut down the computer several times. It invariably ends with all the proper messages for Windows shutting down, but then gives me the blue screen of death and the error message, presumably at the point where it would either shut the machine down (on a "Turn Off") or begin the reboot (on a "Restart").

And this isn't an intermittent problem; it happens EVERY time I shut down or try to restart the computer. I've tried safe mode, I've tried disabling everything that can be disabled in msconfig. Nothing makes a difference.

One thing that may or may not be relevant; I first saw this error message when I had started Norton Speed Disk, and left it running overnight to defrag the disks. When I woke up, I found the blue screen and error message, and ever since, I ALWAYS get the blue screen and error message on shutdown or attempted reboot.



Gary+