Sony's lame excuse: "Vista will get a service pack soon, and we're waiting til that's released to update the software so we can be sure everything will work together."

They're BLOW jobs, not tie jobs. The software doesn't come with the phone--it's a free download.

Meanwhile, the woman I spoke with at Sony, when prompted (read: bullied) by me, asked a co-worker who knew of alternative software. They came up with Mobile Master. The pro version cost me $50, but was worth it, as IT WORKS! Synced my calendar, added a ringtone, etc.

So I'm happy. until something else goes blooey. Thanks, one and all. And rik?