Couple of things to try.

I did disable Hibernate, and I minimized the size of system restore... I might get him to disable it totally.

I don't want to re-install it.

I installed the XP, which had already been slipstreamed with SP1.

I will definitely look at a BIOS upgrade.. but I am afraid to do it on his machine.. if done wrong.. bam, I have to get him a new PC.

but I will look into it.