I had this happen in windows 98. Reinstall fixed it. With 95 you are rather limited in what you can do in terms of system repair. You might try reinstalling upgraded sound drivers. You might try uninstalling all 3rd party applications, cleaning the registry using reg cleaner, and running a system works utility, like the Norton Suite to find and fix errors.

Also I think the Direct X tools to troubleshoot sound issues. You might want to check the directX and see if it is corrupted.



It could be that the Wave files are corrupted? Doubt it since it works in the other player:

ftp://ftp.eunet.bg/pub/simtelnet/win...d/ws32_118.zip

But that file above allows you to monitor for wave file corruptions.

Other than that, I'd try a reinstall. Either way if it fixes it horray, if not, the user has a clean install and can look into a hardware solution or OS upgrade later on.