Thanks everyone for the info. She tells me that she is currently receiving all her e-mail messages normally now. Then this morning she e-mails me that when she did a Norton Update (she usually does one twice a week), it found a virus called
"BACKDOOR AUTOUPDER -BVT.EXE C/WINDOWS"
Not knowing what to do, she quaranteened it. Then she deleted the file that was infected. Question-if she deleted the infected file, is the virus still in her computer ? Will provide additional info. when I hear from her. Thanks everyone !!!