Are you able to work on her PC or trying this over the phone ?
What PC does she have ?
First tell her to make sure that mouse & keyboard are plugged in and working correctly. The PC should boot from the XP CD if she has first boot device set to CD-Rom. If the PC is looping in the bios before it gets to the OS then most likely its the mouse/keyboard/ram or video card. If the PC doesn't detect the hard drive it doesn't loop but gets stuck at a screen that says "Boot Failure" and it wont restart unless you hit the switch.
Let us know more on whether this looping is only in the bios or if it passes the bios and starts looping when the OS loads.
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