Windows Update doesnt work, and Norton AV 2003 is screwed

[Big Booger]

Have a friend who called me up today and told me about these two problems.

Well I couldn't get Norton to work right. So I installed Grisoft AVG. It worked flawlessly.

Now on to Windows Update.

It won't work. Even the catalog won't work so we couldn't even download them manually.

I did a chkdsk, scanned the machine with AVG for virii..

Tried the following solutions suggested on techzonez:
http://www.techzonez.com/forums/show...windows+update

tried renaming the CATROOT2 and CATROOT folders. Tried deleting the update MS certificated. Tried everything..


Any ideas?

I told him to run a system file check, and if that didn't work, that we would reinstall his operting system.

One other thing, he cannot check hotmail on the hotmail.com website but he can check it from outlook express... something is definitely go on.. I thought it was a virus.. but the scan didn't show anything.