Quote Originally Posted by Reverend
When you click on the Customize Toolbar button,are there any buttons listed in the Current toolbar buttons menu ?

Have you tried right clicking a blank part of the navbar (file,edit,view,etc)and selecting Toolbar.

If none of the above works try the solution shown here (should work for all versions)
No buttons listed as nothing happens, don't even get any disk activity light.........and yes I've tried right clicking etc.

I'll give the regedit solution a try next week when I see him. I might also buy him a trackball device to replace the mouse (I think you can get large ones primarily used for people with movement difficulties?) as most of these problems are caused when he clicks and the doesn't release the button and then drags the mouse.

Thanks for the help, I'll let you know how I get on

Howard