Hello, I found you because of this particular thread - I have Media Player 10, and it is set to update codecs automatically. Also my Internet security levels have been reset in order to allow me to see the video of my youngest granddaughter that is currently being blocked. I am certain that this is still a wretched Codec problem - the problem is I do not know what to do with the file that I have downloaded as advised by your members above. Can someone advise me